About Mobilly Automatic
How to start using Automatic payment with Mobilly?
First find an Automatic zone in your Mobilly app in Parking section. Open it, and you will see the opportunity to add your car number to Automatic payments. If you are already in the zone, you will get a pop-up that will ask you to confirm that you are currently in the zone and want to start the payment now. If you are in the zone, press START and wait for the payment clock to appear. If you are not in the zone, press CANCEL. If you are not in Automatic zone, but you have added cars to your Automatic payment, next time, when you will enter an Automatic zone, the barrier will open automatically and the payment will start itself – you don’t even need to open Mobilly app!
I have already added my car to Automatic payment. How will the Automatic payment work?
When you will enter any of the Automatic zones, the parking camera will read your license plate. We will check, if the number is linked to any of the Mobilly account Automatic payments, and we will start the payment. The barrier will also open automatically. Automatic zones are super easy for repeated use – after set-up you don’t need to open the app, the payment will start and stop itself.
Why doesn’t the entry parking barrier open, even though I have added my car to Automatic payment?
Most likely scenario is that you car number plate has been read wrong by the camera. Please check, if it is clean enough. If the barrier doesn’t open, take the ticket from the barrier automate and drive in the parking lot. After that call 1859*, we will help you to begin the payment with Mobilly. *Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.
How to exit Automatic zone and stop the payment?
When you want to exit the zone, you just have to drive to the exit barrier – the camera will read your car plate number, Mobilly will check the balance of your account and stop the payment. The exit barrier will open automatically and you will be able to exit the zone. Only important thing is to have enough money in your Mobilly account. If there will be insufficient balance in your Mobilly account, but you have linked a bank card to your Mobilly account, we will charge the remaining sum from your bank account. If you don’t have a linked bank card, then you will be able to exit only after topping-up your Mobilly account. Call 1859*, we will help! *Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.
What Mobilly Automatic zones are there?
At the moment there are GR (Galleria Riga), VL (Hotel Latvia), ST (Origo), GER (Gertrudes street 15/17) and JA (Jekaba arcade).
I am using company account. From which account will my payment start when using Mobilly Automatic?
In Mobilly Automatic you can choose the primary payment account for each car - private or company account. You can choose your settings in the Mobilly Automatic zone description, or in section "My Cars".
Why doesn’t the exit barrier open?
Most likely scenario is that you car number plate has been read wrong by the camera. Please check, if it is clean enough. It is also possible that your Mobilly account doesn’t have enough funds to end the parking payment. You will receive push notifications about such situations, so please, top-up your account before leaving the parking lot. If the payment has happened successfully, but the barrier didn’t open, please, call 1859*, we will help you! *Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.
Can I add the Automatic payment to mobile phone bill or pay for Automatic via SMS?
Currently it is not possible to add Automatic payment to mobile bill or pay via SMS. You can use Automatic payment only in the newest versions of Mobilly application.
What does it mean “Add your car to Automatic payments”?
By adding a car to Automatic payments you confirm, that you will pay for this particular car number in all Automatic zones. So it won’t matter, who is driving the car – if the car with a number that you have added to Automatic payments will enter any Automatic zone, your or your company’s Mobilly account will be charged.
How to remove a car number from Automatic payments?
In Mobilly app you can open the menu by pressing on three horizontal lines at the top right screen. Press on the section “My cars”, find the car number you want to remove and press the pencil icon. It will open the car detail edit screen, where you can remove or add the car to automatic payments, as well as change the default account that the payment will happen from, if your Mobilly account has a linked company account.
How can I know, which zones will have the Automatic payment?
These zones in Mobilly app as well as in real life will be marked with a specific green Automatic zone sign. Automatic payment will start in all zones with such note, independent from its parking operator.
I have a monthly pass in one of the Automatic zones, what can I do?
Take into an account, that the monthly pass might be purchased to a person, not a car, so please be careful not to use the monthly pass with a car, that has been added to Automatic payments. You can manually switch off the Automatic payment for that time, or call 1859*, we will help you to switch it off. Just remember to add it back if you won’t use the monthly pass. *Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.
I have entered an Automatic zone, the payment has started, but it seems that there is no more money in the added bank card. What options do I have?
If you have another bank card in your wallet with money on it, add it to your Mobilly account instead and top-up your account. If you don’t have any other card, please call us 1859* or turn to the parking operator, we will help you to make the payment in some other way. *Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.
I use various EuroPark products, like discount cards, QR code discounts, short-term monthly passes or pre-paid cards, how can I use these product in Automatic payment zones?
If you want to use any of these products, you won’t be able to do it via Mobilly, as Automatic payments with these products are not possible. Before entering Automatic zone, please remember to remove your car number from Automatic payments. In Mobilly app you can open the menu by pressing on three horizontal lines at the top right screen. Press on the section “My cars”, find the car number you want to remove and press the pencil icon and deactivate Automatic payments. You can also call 1859*, Mobilly client service will help you. *Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.
While I’m using Mobilly, is European Union General Data Protection Regulation in order?