How do I buy a bus ticket?
You can buy the ticket on the Mobilly website under Buses or on Mobilly app in your phone. In the Buses section, select the desired route and trip and press BUY. If you are a postpaid customer of LMT or Bite and allowed to take premium rate services, then on Mobilly app you will be able to pay for bus tickets by adding the amount to the phone bill.
How long is the bus ticket valid?
The bus ticket bought is valid only for the trip selected upon buying.
How much does a bus ticket cost when buying it with Mobilly?
There are no additional fees for the bus services of PLC “CATA”, “Nordeka” LLC "AIPS" and LLC “Jelgavas autobusu parks”, the price of the bus ticket will be the same as at the ticket office. For other carriers, Mobilly tickets have one of the lowest online fees.
What is the service fee?
There are no additional fees for the bus trips ensured by PLC “CATA”, “Nordeka” and LLC "AIPS", “Jelgavas autobusu parks”. For other carriers, Mobilly provides the lowest online fees - up to 60% cheaper than others. In addition, Mobilly offers the bus seat reservation.
Can I buy a bus ticket by adding the payment to the mobile phone bill?
If you are a postpaid customer of LMT or Bite and allowed to take premium rate services, then you will be able to pay for the bus ticket together with your phone bill. Please note that you will only be able to get the ticket this way on Mobilly app. To buy a bus ticket on the website, you will first need to supplement the Mobilly account.
Will there be any extra charge when making payment for a bus ticket as added to the telephone bill?
When buying a bus ticket to be paid with the phone bill, the mobile phone operator will charge a transaction fee of 0.25 EUR.
Do I have to present a personal identification document when entering the bus?
You will only be required to show a personal identification document to the bus driver, if you use one of the discounts offered by Mobilly. You must have with you your ID with a photo (for example, a pupil's, manager's or pensioner's ID card, ID card, passport, etc.) and a document certifying that you can have the discount.
How do I get the ticket?
The bus ticket bought on Mobilly will be sent to your e-mail, indicated upon buying the ticket. It will also be available to you on the mobile app and on the Mobilly website under Tickets section.
What to do if the ticket was accidentally deleted or not received on e-mail?
If you have accidentally deleted the e-mail, you can always view and present the bus ticket bought on Mobilly in the Mobilly application in the Buses section or you can download it again on the Mobilly website under Tickets.
I did not get the bus ticket printed, but I do not use the application. Can I show it on my phone by opening the ticket in my email?
Yes, you can also present your ticket as received on your e-mail without printing it out.
I am trying to buy a bus ticket; why don’t I get it?
To clarify the reason, call 1859* or 22001859. The most common reasons for failing to buy a bus ticket are the following: • It is less than 30 minutes until the departure of the selected trip from the starting station, as the bus on-line ticket sales are stopped 30 minutes before the departure of the bus from the main departure station - this provision applies also, if you want to buy a ticket for this trip from another stop of this bus route; • It is not possible to buy a bus ticket on-line for this trip because there is no bus terminal at the departure station; • The bus carrier has stopped online ticket selling for the particular trip; • There is not enough balance in Mobilly account; • The mobile phone operator does not allow for payments as added to the phone bill. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
I want to buy a bus ticket from the Company Account, but it fails. What should I do?
To clarify the reason, call 1859* or 22001859. The most common reasons for failing to buy a bus ticket: • the company has denied the purchase of bus tickets from Mobilly account; • The company has limited the time for buying bus tickets by allowing to buy them on specific days and times; • the credit limit for the Mobilly account has been reached; • Mobilly account has been blocked; • The phone number from which you want to buy the ticket is not added to Mobilly account. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
Can I return the bus ticket bought?
In accordance with the amendments made by the Cabinet of Ministers Regulation No.599 “Procedures for Provision and Use of Public Transport Services” of 28 August, 2012, which entered into force on 4 March 2016, a bus ticket can be returned if more than two hours are left before departure of the trip and in cases when the departure is late for more than 15 minutes or the carriage does not take place due to the fault of the carrier. The amount refundable is 75% of the ticket price. You can return your ticket on our website by registering with your phone number and password. To return your ticket, go to Tickets and press “i” at the ticket number or call 1859*. Other conditions for returning tickets, see HERE. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.