Frequently asked questions

Mobilly e-charging is a service that provides the possibility to pay for electric car charging by using the Mobilly application. Mobilly cooperates with all the biggest charging networks and currently, it is possible to conveniently pay with the Mobilly application for electric car charging services in more than 1562 charging stations – 804 in Latvia, 499 in Lithuania and 259 stations in Estonia! More than 3,826 charging plugs or connectors are available for charging at these stations.

Enefit, Eleport, “e-mobi” CSDD network stations, Ignitis ON, Virši, Elelevi, Energolukss, Elektrum Drive and other charging stations offered by public and private partners are available on the application, providing a wide charging network throughout the Baltics.

Before using the charging station, the customer must familiarise themselves with the terms of use of the service provider of the respective station.

Charging price depends on the charging station service provider. You can see the charging prices of each station on the Mobilly application. Payment is made from the Mobilly account. Before the commencement of charging, please, check whether you have sufficient funds in the Mobilly account. If the Mobilly account runs out of money during the charging process, charging will be stopped and payment will be made for the active charging period. When starting charging, Mobilly makes a cash reservation in the amount that would be possible to charge at the maximum station capacity within three minutes.
You can become acquainted with the CSDD charging network here.

The Mobilly charging card and key fob is a solution for companies that want to pay for EV charging using an RFID card or key fob. It is currently available only to legal entities. To obtain it, you must sign a contract with Mobilly and fill out an application form. If your company already has a contract with Mobilly, just fill out the application form and we will contact you shortly!

If your company already has a contract with Mobilly, fill out an application form indicating the desired number of cards or key fobs. If there is no contract yet, conclude one first and then fill out the application. You can apply for multiple cards or key fobs at the same time.

New Mobilly charging card or key fob – EUR 3.53. You can apply for multiple cards or key fobs at the same time by specifying the required quantity in the application. Courier delivery costs are in accordance with the Latvijas Pasts (Latvia Post) service price list.

A single consolidated invoice is issued for all charging sessions within the relevant period. A company representative will receive it via email or can access it in the My Mobilly section, along with convenient charging reports.

The card or key fob can be used within the following charging networks in Latvia: Eleport, Enefit, Elelevi, E-mobi (CSDD), Elektrum Drive, Ignitis ON, Fiqsy, Energolukss, and Ekstracom.

Scan the Mobilly QR code located on the charging station or open the CAR section in the Mobilly app and if your device is GPS enabled, it will display nearby charging stations.

The required station can also be found on the general list of charging stations.

1. Prepare your car for charging.
2. Supplement the Mobilly account from the attached bank card, with Google Pay or Apple Pay.
3. Scan the QR code available in the charging station, or in the Mobilly application, open the CAR section and select the necessary station.
4. Select the connector, press START CHARGING and follow the instructions in the charging station. At certain stations, it is necessary to attach the connector to the car first and then activate the charging.
5. When charging is complete, press STOP in the app and remove the connector.

Payment for charging with SMS is available at E-mobi stations only.
In order to start charging:
1. Prepare your car for charging
2. Send an SMS message to 1859 with text: MSTART nozzle code* (Example: MSTART 0993E)
3. When a reply is received, follow the instructions at the charging station
4. Select on the screen of the charging station, which connector you will use
5. Place the connector in the charging socket
6. Wait for approval to start charging
To stop the charging:
1. Send the text to 1859: STOP
2. When you receive a reply, disconnect the nozzle of the connector from the car and place it in the place provided for such.
*SMS codes are specified on the Charging stations, the mobile application and in the Portal. Payment by SMS is possible only with a Latvian phone number.

If you lose your card or key fob, please contact us by calling 1859.

The only difference is the appearance – the card can be conveniently kept in a wallet, while the key fob can be attached to car keys, ensuring you always have a payment solution for EV charging with you.

No, the card or key fob does not have an expiration date.