Frequently asked questions

You can start using the new app by updating your existing app in your app store. The new app is supported on Android 9.0 or newer and on iOS 15.2 and newer versions. All settings will remain in the new app. If you encounter any issues, call us on 22001859.

In the Car section you will now find all things related to driving – parking, car washes and EV charging. The map in the Car section helps conveniently plan your route and find your destination.

Intercity section – here you can purchase intercity train and bus tickets. They will now be combined in one section. Train and bus routes can be easily distinguished by their icon colours: blue for trains and green for busses.

Cities – in this section you can purchase digital tickets for Riga public transport and public transport passes for Jelgava. And there is more: from now on, the app offers Riga public transport schedules and a real-time map for convenient planning of your journey and your time.

Others – here you will find other familiar and frequently used services, such as donations to charities, RIX Fast Track, museum tickets, etc.

Topping up your account – in addition to the existing Mobilly topping up options, you can now also use Apple Pay and Google Pay.

Payment method menu changes - in the new app, you will have to select the payment method before paying for the service.

More details about the new app can be found here.

If you have a company account, please note that from now on payment from company account will have to be selected before paying for the service.

The users will be able to keep using the old Mobilly app, however it will no longer be supported after some time, its features will be restricted and updating to the new app will be required.

If you encounter any issues, please get in touch with us on 22001859 or at [email protected].