Payments by adding to phone bill Archives | Mobilly

Payments by adding to phone bill

What services can I pay adding to my phone bill?

If you are a Tele2, LMT or Bite postpaid customer, you can add to your phone bill:
• payments for parking using a Mobilly application or sending SMS;
• entry fee in Jurmala by using Mobilly application or sending SMS;
• payment for charging an electric vehicle via e-mobi.lv by sending SMS or calling 1859*.

LMT and Bite postpay customers can add to the phone bill:
• payments for bus tickets using Mobilly application;
• payments for train tickets using Mobilly application.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

How much does it cost to pay for parking on Mobilly if you add the payment to your phone bill?

The parking fee does not change when making a payment by phone. By suspending payment, the mobile operator charges a transaction fee of 0.25 EUR.

What should be taken into account when making payment by adding to the phone bill?

When making payment by adding to the phone bill, it should be taken into account that mobile operators Bite, Tele2 and LMT apply a single transaction limit to their customers.

Bite customers have two limits:
• the private limit *, which the customer specifies when entering into a contract with Bite or Bite profile;
• Monthly limit is 40 EUR ** - includes both mobile payments, calls and sms, and other services used by the customer.

One transaction limit for Tele2 customers is 14 EUR * and the monthly limit is 50 EUR **.

One transaction limit for LMT customers is 30 EUR * and the monthly limit is 70 EUR **.

* If the customer has reached the limit of one transaction, then the payment has to be started again in order to continue the payment.
** You can change your monthly limit by contacting your mobile operator.

Do I have to activate my Mobilly account to have the payment added to my phone bill?

If your mobile operator allows you to have postpay transactions added to the phone bill, you will not have to activate Mobilly account to pay with Mobilly.

Just start making payments by adding them to the phone bill:
• Send SMS to 1859 with the text MSTART AUTO Z, where AUTO - the vehicle registration number and Z - the tariff zone letter or letters where your vehicle is parked;
• On Mobilly application - when you have selected the tariff zone, in which your vehicle is parked and indicated the vehicle number you want to pay for, press the button Pay adding to the bill.

How do you know how long I was away and what amount to add to my phone bill?

At the time Mobilly informs you about a successful start of parking, Mobilly will start the time recording.

When you come back to the vehicle and stop the payment on the app or send SMS to 1859 with STOP, Mobilly will stop the payment and the amount for the parking time will be added to your mobile phone bill.

How do I pay the parking period fee as added to my phone bill?

The payment for the period by adding it to the phone bill will be generated automatically as soon as the amount corresponding to the time period fee is reached.

Just start paying as usual:
• by sending SMS to 1859 with the text MSTART AUTO Z, where AUTO - vehicle registration number and Z - the tariff zone letter or letters, where your car is parked;
• On Mobilly app - After you have chosen the tariff zone where your car is parked and the vehicle number you want to pay for, press the button Pay adding to phone bill.

The Mobilly system will start charging payment for parking on the basis of time recording, and as soon as the amount of the fee for the parking period is reached, the system will not charge more than specified in the description of the tariff zone.

When you return to your vehicle, stop the payment as usual, and Mobilly will add this amount to your phone bill along with the operator's transaction fee of 0.25 EUR.

Where can I get information on payments made as added to the phone bill?

In order to get a report on the transactions carried out in Mobilly system as added to the phone bill, you must register on Mobilly website www.mobilly.lv under My Profile, where you have to enter your phone number and the permanent Mobilly password.

If you need a password, send SMS with the text PAROLE to 1859.

The Transaction Report can be found in the Statement -> Transactions adding to phone bill. Indicate the desired period in the section from, to, press Send, and you will receive the required report. By pressing the printer image, you will receive a transaction report including VAT.

I’ve always paid for parking by adding the amount to the phone bill, but now I get a refusal. Why so?

To find out the exact reason, call 1859*.

The most common reasons for refusing payment as added to the phone bill are the following:
• The customer has changed the mobile phone operator;
• The mobile phone operator's tariff plan has been changed, which does not allow postpayment by adding to the phone bill;
• The last payment made has not been successfully added to the phone bill.
• The limit of the amount set by the mobile phone operator has been reached, as to how much can be added to the phone bill. Information on limits can be found here: What should be taken into account when starting a payment by adding it to the phone bill?

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

It is not possible to make a payment by adding it to the phone bill; I get the answer from Mobilly that the payment was not made because the last transaction has not been successful. Why so?

To find out the exact reason, call 1859*.

The most common reasons why the last transaction is not added to your phone bill:
• The customer has changed the mobile phone operator;
• The operator has not authorized the payment by adding it to the phone bill;
• The limit of the amount set by the mobile phone operator has been reached. Information on limits can be found here: What should be taken into account when starting a payment wth the phone bill?

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.