"Rīgas Satiksme" code tickets
How do I get a refund for unused code tickets?
We recommend you to buy tickets based on your driving habits, and do not purchase tickets that you are unlikely to use. However, if code tickets have been purchased, but it is not possible to use them within 3 months from the moment of purchase, an application must be submitted to SIA "Rīgas satiksme" for a refund, indicating the customer's identification code and/or mobile phone number, as well as the bank account number, if you want to receive the refund by bank transfer. The application can be submitted to one of the "Rīgas satiksme" customer service centers or by sending it signed with a secure electronic signature to [email protected].
How can I buy a Riga unified ticket?
You can buy a ticket in the Intercity section of the Mobilly app. Choose the train route you need, select Riga unified ticket and make a purchase. The ticket includes a train ticket for the selected route and date and a 90-minute Riga public transport ticket. Both tickets must be used on the selected day or by 2:59 the next day. This ticket can be used for both Riga city public transport and trains in Riga territory or railway routes in zone A and its price is 2 EUR.
How does the Riga unified ticket work?
The Riga unified ticket can be used for both Riga city public transport and trains in Riga territory or railway routes in Zone A and its price is 2 EUR. The ticket can be purchased in the Mobilly app in the Intercity section. Select the train route you need, select Riga unified ticket and make a purchase. The ticket includes a train day ticket for the selected route and date and a 90-minute Riga public transport ticket. Both tickets must be used on the selected day or by 2:59 the next day. The ticket must be registered for the trip both on the train and on Riga public transport.
How can I cancel a purchased Riga unified ticket?
The ticket can be fully or partially cancelled in the following cases: 100% of the ticket price: • If the train is delayed or cancelled and you have not used any of the tickets (neither Riga public transport nor the train). • If there is a system error (for example, you have purchased a ticket but it has not been received). 75% of the ticket price: • If there are at least 2 hours until the start of the ticket validity. • If you missed the train due to illness or force majeure and you have submitted an application within 3 days after the ticket expires. 50% of the ticket price: • If the train is delayed or cancelled but you have already used a Riga Satiksme ticket. • If there is a public holiday when Riga public transport is free, but a ticket for this date has already been purchased in advance. Contact us about ticket cancellation by calling 22001859 or writing to [email protected].
How long is the purchased code ticket valid?
Riga code ticket that has not been activated is valid for 3 months. The following tickets are available in the Mobilly app: • Monthly ticket – 30 EUR, valid for 30 days from the first activation; • Day tickets – 24 hours (5 EUR), 3 days (8 EUR) and 5 days (10 EUR) – valid according to the selected number of days; • Time ticket – 90-minute ticket (1.50 EUR) – valid for 90 minutes from the first activation. All time tickets and monthly tickets are valid for the selected number of days and hours. For example, a 3-day ticket will be valid for 3 x 24 hours from the first activation. The monthly ticket is valid for 30 days, i.e. 30 x 24 hours from first activation.
How can I get back money for a “Rīgas satiksme” code ticket that I have already bought?
Cancellation of code tickets is provided by Rīgas satiksme. If you have bought a ticket that is not planned to be used in the next 3 months, please contact Rigas satiksme Customer Service Centers. In case you have any questions, please, call us - 1859!
Can I activate more than one ticket in the same ride?
Yes, of course. When you get into public transport, activate as many tickets as necessary.
Can I transfer a purchased ticket to a different person?
Currently, transferring tickets to others is not possible, the ticket is tied to your Mobilly app and account.
What is a user key and what is it meant for?
In the app, in the Profile and settings section, you can find the "Rigas satiksme" settings section and there you will be able to manage your keys. This is a unique, encrypted code that allows each user to access the tickets you have purchased from your phone. If you want to transfer your tickets to another device, you can do so with this code. We recommend that you keep this code in a safe place away from your phone so that you can get back your tickets if you lose your device.
