Train tickets
How can I cancel a purchased Riga unified ticket?
The ticket can be fully or partially cancelled in the following cases: 100% of the ticket price: • If the train is delayed or cancelled and you have not used any of the tickets (neither Riga public transport nor the train). • If there is a system error (for example, you have purchased a ticket but it has not been received). 75% of the ticket price: • If there are at least 2 hours until the start of the ticket validity. • If you missed the train due to illness or force majeure and you have submitted an application within 3 days after the ticket expires. 50% of the ticket price: • If the train is delayed or cancelled but you have already used a Riga Satiksme ticket. • If there is a public holiday when Riga public transport is free, but a ticket for this date has already been purchased in advance. Contact us about ticket cancellation by calling 22001859 or writing to [email protected].
How does the Riga unified ticket work?
The Riga unified ticket can be used for both Riga city public transport and trains in Riga territory or railway routes in Zone A and its price is 2 EUR. The ticket can be purchased in the Mobilly app in the Intercity section. Select the train route you need, select Riga unified ticket and make a purchase. The ticket includes a train day ticket for the selected route and date and a 90-minute Riga public transport ticket. Both tickets must be used on the selected day or by 2:59 the next day. The ticket must be registered for the trip both on the train and on Riga public transport.
How can I buy a Riga unified ticket?
You can buy a ticket in the Intercity section of the Mobilly app. Choose the train route you need, select Riga unified ticket and make a purchase. The ticket includes a train ticket for the selected route and date and a 90-minute Riga public transport ticket. Both tickets must be used on the selected day or by 2:59 the next day. This ticket can be used for both Riga city public transport and trains in Riga territory or railway routes in zone A and its price is 2 EUR.
How can I get a discount on electronically sold train tickets?
The train ticket prices posted on the Mobilly application or the website have already been calculated with a discount applicable to electronically sold tickets. Additionally to these discounts, “3+ Family” 50% or 90% discount is also available on the same purchase.
What discounts are available on train tickets?
For tickets sold through the Unified Ticket System: With the gradual introduction of the unified public transport ticketing system, the discount amount for electronically purchased tickets for all routes is changing. Tickets in the Mobilly application can be purchased cheaper than elsewhere. • 50% or 90% discount – when buying a ticket with a 3+ Family Card or Family of Honour Certificate. • Free ticket - ticket with 100% discount – these tickets can only be purchased at train passenger carrier "Vivi" ticket offices and on the train at the conductor's controller.
How do I buy a train ticket?
You can buy the ticket on Mobilly website under Train tickets or on Mobilly app. In the application, select the Intercity section, select the desired route and trip, and press Buy ticket*. * Before that, make sure that you have sufficient balance in your Mobilly account.
Can I buy a train ticket by adding the payment to the mobile phone bill?
Yes, LMT, Bite an Tele2 customers can buy train tickets on Mobilly app and pay for them as added to the phone bill. Choose the required train ticket on Mobilly app, and instead of to Buy Ticket, press PAY ADDING TO PHONE BILL - then you will have bought a train ticket and its price together with a commission (0,25 EUR, for Tele2 clients – 0,35 EUR) will be added to your mobile phone bill.
How long is the train ticket valid?
Considering that from April 14, 2025, all train tickets are sold through the Unified Ticket System (VBN) - the purchased ticket is valid only for the selected travel time. If you are not sure about your travel time, we encourage you to purchase a "1 day - 1 journey" ticket - these tickets can be used at any time on the selected date and route. Please note: the train ticket must be bought before boarding the train! More information: www.vivi.lv/en/
How much does a train ticket cost when buying it on Mobilly?
Train ticket prices on Mobilly are than elsewhere.
Will I get the 25% discount given by train passenger carrier “Vivi”, when buying a ticket on Mobilly?
Yes, when you buy a train ticket with Mobilly, you will also receive the 25% business day discount as set out by the train passenger carrier "Vivi" (Passenger Train).
What to consider when buying a diesel train ticket?
• Tickets for diesel train trips can be bought on Mobilly app or on the website for the trips of the next 10 days. • Tickets are valid only for the selected travel time, unless a day ticket "1 day - 1 trip" is purchased - these tickets can be used at any time on the selected date and route. • Tickets cannot be bought on spot in the high comfort carriages and trains with numbered seats. It is not possible to upgrade the ticket to make it valid for the high comfort carriages.
Can I also buy a luggage ticket when buying a train ticket on Mobilly?
Yes, you can. When buying the ticket and specifying the number of tickets, you will also be able to select the luggage ticket.
Can I buy multiple tickets?
From one Mobilly account you can buy several tickets, but no more than 9 tickets.
Can I buy a to-and-fro train ticket with Mobilly?
Yes, you can. When buying the ticket and specifying the number of tickets, press BUY RETURN TICKET* and you will be able to select your return trip. Then you just need to know the departure time of your return trip train. *Please note that starting from April 1, 2024, the discount is no longer applied to the return ticket.
What should I do if I have bought a train ticket on the app, but it does not show with the active tickets?
There may have been a break in the Internet and the ticket has not loaded into the app, so, please, reload the application by closing and reopening it. You can always view the Mobilly train ticket on the Mobilly website by logging in to your account and opening the Tickets section, from where you can download the train ticket in PDF format.
I want to buy a train ticket from the Company Account, but it fails. What should I do?
To clarify the reason, call 1859* or 22001859. The most common reasons for failing to buy a train ticket are the following: • the company has denied getting train tickets from Mobilly account, • The company has limited the time it takes to get train tickets by allowing them to be bought on specific days and times. • The credit limit for the Mobilly account has been reached • Mobilly Account is blocked • The phone number from which you want to buy the ticket is not added to Mobilly account. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
The company I work for has signed a contract with Mobilly. Can I buy a train ticket as a private person?
Yes, you can. Although the phone number is added to the Company Account, you can also pay for all services as a private person. After selecting the desired trip, press the BUY button and you will be able to select PRIVATE ACCOUNT option.
Can I have the money returned for the train ticket bought?
In accordance with the amendments made by the Cabinet of Ministers Regulation No. 599 “Procedures for Provision and Use of Public Transport Services”, which came into force on March 4, 2016, you can return a train ticket if there are more than two hours left until the departure of the trip. The amount that can be refunded is 75% of the ticket price. To have the money returned for train tickets bought, send an email to [email protected], indicating the phone number from which the ticket was bought, route, trip and time, as well as the reason for returning the ticket, or call us at 1859*. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.