Frequently asked questions

For tickets sold through the Unified Ticket System:
With the gradual introduction of the unified public transport ticketing system, the discount for tickets purchased electronically for all routes on the Riga-Tukums, Riga-Skulte and Riga - Sigulda - Valga railway lines is changing - train tickets for those lines cheaper via the Mobilly application.

• 50% or 90% discount – when buying a ticket with a 3+ Family Card or Family of Honour Certificate.
• Free ticket - ticket with 100% discount – these tickets can only be purchased at train passenger carrier "Vivi" ticket offices and on the train at the conductor's controller.

For tickets not sold through the Unified Ticket System:
• 5% discount applies to all train tickets available electronically – one-way ticket, baggage ticket, as well as the tickets already subject to other discounts, including “3+ Family” ticket with 50% or 90% discount and baggage ticket. This discount does not apply when buying the ticket at the counter.

• 10% discount – from 15 January 2020, electronically sold one-way tickets with a fare from 2.50 euros (inclusive) are subject to a 10% discount, whereas for e-tickets, the price of which is lower than 2.50 euros, the discount remains at 5%. This discount does not apply when buying the ticket at the counter.

• 50% or 90% discount – when buying a ticket with a 3+ Family Card or Family of Honour Certificate.
• Free ticket - ticket with 100% discount – these tickets can only be purchased at train passenger carrier "Vivi" ticket offices and on the train at the conductor's controller.

The train ticket prices posted on the Mobilly application or the website have already been calculated with a discount applicable to electronically sold tickets. Additionally to these discounts, “3+ Family” 50% or 90% discount is also available on the same purchase.

You can buy the ticket on Mobilly website under Train tickets or on Mobilly app.
In the application, select the Trains section, select the desired route and trip, and press Buy ticket*.

* Before that, make sure you have added your bank card to your Mobilly account.

Yes, LMT, Bite an Tele2 customers can buy train tickets on Mobilly app and pay for them as added to the phone bill.

Choose the required train ticket on Mobilly app, and instead of to Buy Ticket, press PAY ADDING TO PHONE BILL - then you will have bought a train ticket and its price together with a commission (0,25 EUR, for Tele2 clients – 0,35 EUR) will be added to your mobile phone bill.

The train ticket is valid for one ride on the trip selected at the time of buying or the next trip.

Tickets sold through the Unified Ticket System (VBN) on the Skulte, Tukuma and Riga-Sigulda-Valga railway lines are valid only for the selected travel time, unless a day ticket "1 day - 1 trip" is purchased (a ticket for one journey at any time on the selected date).

Please note: the train ticket must be bought before boarding the train! More information: www.vivi.lv/en/

Train ticket prices on Mobilly are cheaper or the same price as at the ticket office, depending on the chosen route.

Yes, when you buy a train ticket with Mobilly, you will also receive the 25% business day discount as set out by the train passenger carrier "Vivi" (Passenger Train).

• Tickets for diesel train trips can be bought on Mobilly app or on the website for the trips of the next 10 days.

• The ticket will be valid for the selected trip or the trip next after it.
Tickets sold through the Unified Ticket System (VBN) on the Skulte, Tukums and Riga-Sigulda-Valga railway lines are valid only for the selected travel time, unless a day ticket "1 day - 1 trip" is purchased (a ticket for one journey at any time on the selected date).

• Tickets cannot be bought on spot in the high comfort carriages and trains with numbered seats. It is not possible to upgrade the ticket to make it valid for the high comfort carriages.

Yes, you can. When buying the ticket and specifying the number of tickets, you will also be able to select the luggage ticket.

From one Mobilly account you can buy several tickets, but no more than 9 tickets.

Yes, you can. When buying the ticket and specifying the number of tickets, press BUY RETURN TICKET* and you will be able to select your return trip. Then you just need to know the departure time of your return trip train.

*Please note that starting from April 1, 2024, the discount is no longer applied to the return ticket.

There may have been a break in the Internet and the ticket has not loaded into the app, so, please, reload the application by closing and reopening it. You can always view the Mobilly train ticket on the Mobilly website by logging in to your account and opening the Tickets section, from where you can download the train ticket in PDF format.

To clarify the reason, call 1859* or 22001859.

The most common reasons for failing to buy a train ticket are the following:
• the company has denied getting train tickets from Mobilly account,
• The company has limited the time it takes to get train tickets by allowing them to be bought on specific days and times.
• The credit limit for the Mobilly account has been reached
• Mobilly Account is blocked
• The phone number from which you want to buy the ticket is not added to Mobilly account.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Yes, you can. Although the phone number is added to the Company Account, you can also pay for all services as a private person. After selecting the desired trip, press the BUY button and you will be able to select PRIVATE ACCOUNT option.

In accordance with the amendments made by the Cabinet of Ministers Regulation No. 599 “Procedures for Provision and Use of Public Transport Services”, which came into force on March 4, 2016, you can return a train ticket if there are more than two hours left until the departure of the trip. The amount that can be refunded is 75% of the ticket price.

To have the money returned for train tickets bought, send an email to [email protected], indicating the phone number from which the ticket was bought, route, trip and time, as well as the reason for returning the ticket, or call us at 1859*.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.