In accordance with the amendments made by the Cabinet of Ministers Regulation No.599 “Procedures for Provision and Use of Public Transport Services” of 28 August, 2012, which entered into force on 4 March 2016, a bus ticket can be returned if more than two hours are left before departure of the trip and in cases when the departure is late for more than 15 minutes or the carriage does not take place due to the fault of the carrier.
The amount that can be recovered if more than two hours remain until the departure of the trip is 75% of the ticket price, while if the transportation does not take place because the trip is canceled due to the fault of the carrier or the trip is delayed by more than 15 minutes and the client will not use the ticket, the ticket amount is returned in the amount of 100%.
You can cancel your ticket:
• In the Mobilly app, by opening the active ticket and clicking Cancel
• On our website, by registering with your phone number and password. To return a ticket, go to the Tickets section and press “i” next to the ticket number, or call 22001859.
Other conditions for returning tickets, see HERE.