Frequently Asked Questions | Mobilly

All questions

How to create Mobilly account?

You can create Mobilly account:

• by downloading Mobilly application and registering with Mobilly, indicating your phone number;
• by sending a message with the word JAUNS to 1859 and receiving a password in the reply, by which you will be able to register on www.mobilly.lv website under My Profile;
• by calling 1859 * and the operator will register you.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

How do I supplement my Mobilly account?

Mobilly account can be supplemented by:
• Adding a bank payment card in the My Card section of the application and then making a Mobilly account supplement;
• In Mobilly profile, when registering on www.mobilly.lv with your phone number and Mobilly password - you can supplement your account by on-line bank transfer or add a bank payment card in the section Supplementing;
• calling 1859* and naming bank card data to Mobilly operator.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

What services can I pay adding to my phone bill?

If you are a Tele2, LMT or Bite postpaid customer, you can add to your phone bill:
• payments for parking using a Mobilly application or sending SMS;
• entry fee in Jurmala by using Mobilly application or sending SMS;
• payment for charging an electric vehicle via e-mobi.lv by sending SMS or calling 1859*.

LMT and Bite postpay customers can add to the phone bill:
• payments for bus tickets using Mobilly application;
• payments for train tickets using Mobilly application.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

How do I open Mobilly Company Account?

In order to activate Mobilly Company Account, we need to get the original contract.

Two copies of the contract must be sent, delivered personally or sent by courier to SIA "Mobilly", Dzirnavu Street 91 k-3-20, Riga, LV 1011.

If you would like to sign the contract electronically, before signing the contract, please call 1859* to find out the contract number to be specified in the contract.

Once we have received the original copies of the contract, we will create a Mobilly account for your company and will send access data to the e-mail specified in the contract.
See the contract HERE!

  * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

How do I buy a train ticket?

You can buy the ticket on Mobilly website under Train tickets or on Mobilly app.
In the application, select the Trains section, select the desired route and trip, and press Buy ticket*.

* Before that, make sure you have added your bank card to your Mobilly account.

I have started to pay for parking on Mobilly. How will the controller know that the payment is ongoing?

The parking controllers are doing checkups in Mobilly system. By entering the vehicle numbers into the parking control device, the controller will be able to see whether the vehicle is being paid for or not.

What is the time period when paid entrance to Jurmala applies?

Entrance fee for Jurmala is applied from 1 April to 30 September.

From 1 October to 31 March, there is no charge for entering Jurmala.

What taxi services can be paid by Mobilly?

With Mobilly you can pay for Red Cab and Baltic Taxi rides.

How do I pay for “FAST TRACK”?

Send SMS command to 1859*.

•SMS command for individuals:
PFAST space NUMBER OF PERSONS**
For example, PFAST 3

•SMS command to add the payment to the companyinvoice***:
FAST Space PERSON NUMBER**
For example, FAST 3

* SMS service is only available for numbers registered in Latvia
** Children under 12 years of age: "FAST TRACK" service is free of charge when traveling with someone who bought the service
*** In order for the service to be available to the company's employees, the "FAST TRACK" service should be activated in the Mobilly Company Account.

Can I create Mobilly account if I have a foreign phone number?

Unfortunately, no. Only phone numbers registered in Latvia can use Mobilly.

How do I add my bank card to my Mobilly account?

You can add your bank card:
• In the Mobilly application, under My Card;
• By calling 1859* and naming bank card details;
• On Mobilly website www.mobilly.lv by logging in to your profile and adding at least € 2.50 in the section Supplementing.

The following cards can be added to the Mobilly system: VISA, VISA Electron, Mastercard, Maestro.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

How much does it cost to pay for parking on Mobilly if you add the payment to your phone bill?

The parking fee does not change when making a payment by phone. By suspending payment, the mobile operator charges a transaction fee of 0.25 EUR.

How long does it take to activate Mobilly Company Account?

Once we receive a signed contract, we will enter the data into Mobilly system by activating your Mobilly Company Account. We will send the Company Account access information to the e-mail specified in the contract.

Can I buy a train ticket by adding the payment to the mobile phone bill?

Yes, LMT and Bite customers can buy train tickets on Mobilly app and pay for them as added to the phone bill.

Choose the required train ticket on Mobilly app, and instead of to Buy Ticket, press PAY ADDING TO PHONE BILL - then you will have bought a train ticket and its price together with a commission of 0.25 EUR will be added to your mobile phone bill.

Can I return a bus ticket?

In accordance with the amended Regulations No. 599 of the Cabinet of Ministers "Procedures for the provision and use of public transport services", effective from 4 March, 2016, you can return a bus ticket up to two hours prior to the departure of the bus, or if the trip is delayed for more than 15 minutes or if the trip is not performed due to the carrier's fault. The refundable amount is 75% of the ticket price.

You can return the ticket on our homepage by registeringwith your phone number and password. To return your bus ticket, go to the section "Tickets" and press "i" at the ticket number, or call 1859*.

See other ticket return conditions HERE.


*The call may be subject to an operator-specific tariff, depending on your plan with that provider.

Can I buy a bus ticket by adding the payment to my mobile phone bill?

If you are a LMT or Bite post-paid customer and you are allowed to buy premium rate services, you will be able to pay for the bus ticket by adding it to your phone bill.

Please note that you will be able to buy the ticket this way only in the Mobilly application. In order to buy a bus ticket on the Mobilly website, you will first need to supplement your Mobilly account.

When does Mobilly warn that the controller has started checking the vehicle?

If you have parked your vehicle in the EuroPark Latvia tariff zone and the controller has already started checking the vehicle, as soon as you want to activate the payment for parking, Mobilly will warn you that the payment for parking has not been started, because the EuroPark controller has already started checkup of your vehicle. If you receive such a notice, then you should be aware that the payment on Mobilly for this vehicle is denied all day and that the controller most likely has already issued a penalty.

Notification of the fact that the controller of “Rigas Satiksme” has started your vehicle checkup will be sent to you from Mobilly only if you try to start paying for parking within 15 minutes after the controller has already checked up your car. After these 15 minutes you will be able to initiate the payment again even if you have already received a message about the unpaid use of postpayable parking.

! If you have forgotten to start payment for parking and do not know if the controller has already done the vehicle checkup, you can call 1859 * and ask our operator to check if your car has been checked up.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

How can I buy a bus ticket?

You can buy a ticket at the Mobilly website in the section "Intercity bus tickets" or in the telephone application.

Be sure that you've added a bank payment card to your Mobilly account.

In the application, select the section “Buses”, indicate the desired route and trip, and click on "Buy a ticket".

How do I pay a taxi ride on Mobilly?

On Mobilly app
1. In the app, select the Taxi section and select the carrier.
2. Enter the taxi number and service amount.
3. Press PAY *.

By SMS
Send SMS to 1859 with: TX space AMOUNT space ID, where:
1. AMOUNT * - Travel Fee
2. ID - Taxi number on the front panel of the taxi. If you are traveling with Baltic Taxi, it will start with the letters BT, if you are driving a Red Cab, it will start with the letters RT.

Example of SMS: TX 4.56 RT999

* Before that, make sure there is a sufficient balance on your Mobilly account.

How much does “FAST TRACK” cost?

FAST TRACK service costs EUR 10 per person.

For children under 12 years of age, the FAST TRACK service is free of charge when traveling with someone who has bought the service.

What is my user number?

Mobilly User Number is your phone number.

While I’m using Mobilly, is European Union General Data Protection Regulation in order?

Don’t worry – your data is safe with Mobilly. Mobilly is safely keeping only the data that you have agreed to share with us, by remotely contracting with Mobilly and by agreeing to Mobilly’s terms of use. At any moment you have the right to ask for the data which Mobilly is keeping about you, ask for an explanation why the concrete data is being kept, as well as make corrections to the data if it is possible in a legal way.

The data is kept as long as your Mobilly account is active. One year after deactivation of your Mobilly account, we will anonymize your data (make it untraceable to you) and keep them only for statistical purposes.

The data of active users can be used for analyzing different habits of Mobilly users and for user grouping for the reasons of providing even better service.

Bank card processor is a partner of Mobilly, LLC Complete Payment Systems, that works according to PCI DSS certification of card data safe keeping and data cryptography; therefore, also your card data will be kept safely.

All other data is kept with us, LLC Mobilly. If you have any questions, call us to 1859*, or write to info@mobilly.lv.


*Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

What is my password? How do I get a password?

When registering with Mobilly, you will receive a password in the form of SMS to the phone number you indicated during registration.

If the message is deleted, you can reset the password by sending a message to 1859 with the text PAROLE or JAUNS.

I use various EuroPark products, like discount cards, QR code discounts, short-term monthly passes or pre-paid cards, how can I use these product in Automatic payment zones?

If you want to use any of these products, you won’t be able to do it via Mobilly, as Automatic payments with these products are not possible. Before entering Automatic zone, please remember to remove your car number from Automatic payments.

In Mobilly app you can open the menu by pressing on three horizontal lines at the top right screen. Press on the section “My cars”, find the car number you want to remove and press the pencil icon and deactivate Automatic payments. You can also call 1859*, Mobilly client service will help you.


*Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

How do I change my password?

The password can be changed at Mobilly website www.mobilly.lv by logging into your profile. You can change the password in Profile -> Settings -> Change Password.

If you forget your password, you can restore it by sending a message to 1859 with the text PAROLE or JAUNS.

I have entered an Automatic zone, the payment has started, but it seems that there is no more money in the added bank card. What options do I have?

If you have another bank card in your wallet with money on it, add it to your Mobilly account instead and top-up your account. If you don’t have any other card, please call us 1859* or turn to the parking operator, we will help you to make the payment in some other way.

*Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

Do I have to fill in all information about me when I register?

Yes, since Mobilly is an electronic money institution that has to act in accordance with the Law on the Prevention of Money Laundering and Terrorist Financing (NILLTFN), Mobilly needs the customer identification.

In order for the service to function properly and in case of uncertainty Mobilly would have the necessary data, we ask you to provide all the requested information.

I have a monthly pass in one of the Automatic zones, what can I do?

Take into an account, that the monthly pass might be purchased to a person, not a car, so please be careful not to use the monthly pass with a car, that has been added to Automatic payments. You can manually switch off the Automatic payment for that time, or call 1859*, we will help you to switch it off. Just remember to add it back if you won’t use the monthly pass.

*Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

Where can I get a report of my transactions?

In order to receive a report on your transactions with Mobilly, you must register on www.mobilly.lv and in the My Profile section provide the phone number and the password. If you need to get a password, send SMS with the text PAROLE to 1859.

The Transaction Report is in the Statement -> Transactions section
• In sections from, to, specify the time period for which you want to receive a report.
• In the Add business details section, you can add company details, if necessary.

Press Send and you will be informed about the transactions you have made. By pressing the printer image, you will get the report of your transactions including VAT.

If you have any questions, call 1859 or +371 22001859!

Will the transaction report show the amounts both including and less VAT, as required for accounting?

Yes, in order to get such a report on transactions with Mobilly, you have to register at www.mobilly.lv and in My Profile section enter the phone number and password. If you need to get a password, send SMS with the text PAROLE to 1859.

The Transaction Report is in the section Statement -> Transactions
• In sections from, to, indicate the time period for which you want to receive the report.
• In the section Add business details, you can add company details, if necessary.

Press Send and you will be informed about the transactions made. By pressing the printer image you will receive a transaction report with VAT.

If you have any questions, call 1859 or +371 22001859!

How to remove a car number from Automatic payments?

In Mobilly app you can open the menu by pressing on three horizontal lines at the top right screen. Press on the section “My cars”, find the car number you want to remove and press the pencil icon.

It will open the car detail edit screen, where you can remove or add the car to automatic payments, as well as change the default account that the payment will happen from, if your Mobilly account has a linked company account.

How can I know, which zones will have the Automatic payment?

These zones in Mobilly app as well as in real life will be marked with a specific green Automatic zone sign.

Automatic payment will start in all zones with such note, independent from its parking operator.

I’ve changed my phone number. How do I proceed to continue using Mobilly?

In Mobilly system, every customer is identified by the phone number. If you have changed your phone number, you need to create a new Mobilly account.

If there is any balance left in the old Mobilly account, you can transfer it to the new Mobilly account by registering in Mobilly with the old phone number. In section Transfer, you can transfer money to your new or another user’ s Mobilly account.

If it is possible to send SMS from the old phone number, the money can be transferred to another account by sending SMS to 1859 with: SEND XX.XX YYYYYYYY, where XX.XX - amount, YYYYYYYY - recipient's phone number.

If it is not possible to access the old phone number or the old Mobilly account password is not available, you can fill in the Mobilly account closure form and send it to info@mobilly.lv or Mobilly office in Riga, Dzirnavu street 91 k-3-20, LV-1011.

What does it mean “Add your car to Automatic payments”?

By adding a car to Automatic payments you confirm, that you will pay for this particular car number in all Automatic zones. So it won’t matter, who is driving the car – if the car with a number that you have added to Automatic payments will enter any Automatic zone, your or your company’s Mobilly account will be charged.

How do I delete my Mobilly account?

You can delete your private Mobilly account by registering on Mobilly website with your phone number and permanent password. In the Profile section, press the Delete account button.

If it is not possible to access the old phone number or Mobilly account password is not available, you can fill in the Mobilly account closure form and send it to info@mobilly.lv or Mobilly office in Riga, Dzirnavu Street 91, k-3 -20, LV-1011.

Can I add the Automatic payment to mobile phone bill or pay for Automatic via SMS?

Currently it is not possible to add Automatic payment to mobile bill or pay via SMS. You can use Automatic payment only in the newest versions of Mobilly application.

Can I supplement my Mobilly account with a company bank card?

Yes, you can. Mobilly recommends concluding a company contract, as then you will receive a post-pay bill every month, so you won’t need to add your company card to your Mobilly profile.

Why doesn’t the exit barrier open?

Most likely scenario is that you car number plate has been read wrong by the camera. Please check, if it is clean enough.

It is also possible that your Mobilly account doesn’t have enough funds to end the parking payment. You will receive push notifications about such situations, so please, top-up your account before leaving the parking lot.

If the payment has happened successfully, but the barrier didn’t open, please, call 1859*, we will help you!


*Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

Can I add any bank card to my account?

You can add the following bank cards to your Mobilly account: VISA, VISA Electron, Mastercard, Maestro.

I am using company account. From which account will my payment start when using Mobilly Automatic?

In Mobilly Automatic you can choose the primary payment account for each car - private or company account. You can choose your settings in the Mobilly Automatic zone description, or in section "My Cars".

I can’t add my bank card to my Mobilly account. What should I do?

For a specific reason, call 1859*.

The most common reasons why you can't add a bank card to Mobilly account:
• there are not enough funds on the bank payment card;
• an incorrect bank card number or expiration date has been entered;
• unvalid on-line banking data entered at the time of authorization.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

What Mobilly Automatic zones are there?

At the moment there are GR (Galleria Riga), VL (Hotel Latvia), ST (Origo), GER (Gertrudes street 15/17) and JA (Jekaba arcade).

I have supplemented my Mobilly account, but I do not see the money I have credited to my account. What should I do?

Send the bank payment order to info@mobilly.lv, specifying the phone number whose account you wanted to supplement. We’ll try to find your money.
If you made the supplement from an on-line bank, then in future, please, supplement your Mobilly account using Mobilly website. When making a transfer from an on-line bank, the account supplementing process can take up to 3 business days.

How to exit Automatic zone and stop the payment?

When you want to exit the zone, you just have to drive to the exit barrier – the camera will read your car plate number, Mobilly will check the balance of your account and stop the payment. The exit barrier will open automatically and you will be able to exit the zone. Only important thing is to have enough money in your Mobilly account.

If there will be insufficient balance in your Mobilly account, but you have linked a bank card to your Mobilly account, we will charge the remaining sum from your bank account.

If you don’t have a linked bank card, then you will be able to exit only after topping-up your Mobilly account. Call 1859*, we will help!


*Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

Can I receive information from you on how much money I have paid to my Mobilly account during the relevant period?

Yes, you can get this information by signing up on Mobilly website and entering your phone number and Mobilly password in the section My Profile. You will find the information about the account supplements made in the section Statement -> Balance.

Why doesn’t the entry parking barrier open, even though I have added my car to Automatic payment?

Most likely scenario is that you car number plate has been read wrong by the camera. Please check, if it is clean enough. If the barrier doesn’t open, take the ticket from the barrier automate and drive in the parking lot. After that call 1859*, we will help you to begin the payment with Mobilly. *Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

What is the minimum and maximum amount of supplementing the Mobilly Private Account ?

The minimum amount is € 2.50, and maximum - € 150.

I have already added my car to Automatic payment. How will the Automatic payment work?

When you will enter any of the Automatic zones, the parking camera will read your license plate. We will check, if the number is linked to any of the Mobilly account Automatic payments, and we will start the payment. The barrier will also open automatically.

Automatic zones are super easy for repeated use – after set-up you don’t need to open the app, the payment will start and stop itself.

How do I recover the money paid into my Mobilly account?

In order to recover the money paid, you must fill in and sign the Mobilly Cash Repayment Form. It should be sent to info@mobilly.lv or sent by post to Mobilly office address: Dzirnavu Street 91, k-3-20, Riga, LV-1011.
As soon as we receive the application, we will make the cash repayment.

How will I get my ticket?

Bus tickets bought via Mobilly will be sent to the email address you indicated when buying the ticket. The ticket will also be saved in the mobile application.

How to start using Automatic payment with Mobilly?

First find an Automatic zone in your Mobilly app in Parking section. Open it, and you will see the opportunity to add your car number to Automatic payments.

If you are already in the zone, you will get a pop-up that will ask you to confirm that you are currently in the zone and want to start the payment now. If you are in the zone, press START and wait for the payment clock to appear. If you are not in the zone, press CANCEL.

If you are not in Automatic zone, but you have added cars to your Automatic payment, next time, when you will enter an Automatic zone, the barrier will open automatically and the payment will start itself – you don’t even need to open Mobilly app!

What should be taken into account when making payment by adding to the phone bill?

When making payment by adding to the phone bill, it should be taken into account that mobile operators Bite, Tele2 and LMT apply a single transaction limit to their customers.

Bite customers have two limits:
• the private limit *, which the customer specifies when entering into a contract with Bite or Bite profile;
• Monthly limit is 40 EUR ** - includes both mobile payments, calls and sms, and other services used by the customer.

One transaction limit for Tele2 customers is 14 EUR * and the monthly limit is 50 EUR **.

One transaction limit for LMT customers is 30 EUR * and the monthly limit is 70 EUR **.

* If the customer has reached the limit of one transaction, then the payment has to be started again in order to continue the payment.
** You can change your monthly limit by contacting your mobile operator.

Do bus tickets cost more on Mobilly?

The bus ticket price will be the same as in the ticket office. JSC "CATA", "Nordeka" and LLC "Jelgavas autobusu parks" are not subject to any commission fees, however for other carriers, Mobilly tickets have one of the lowest commissions online.

Do I have to activate my Mobilly account to have the payment added to my phone bill?

If your mobile operator allows you to have postpay transactions added to the phone bill, you will not have to activate Mobilly account to pay with Mobilly.

Just start making payments by adding them to the phone bill:
• Send SMS to 1859 with the text MSTART AUTO Z, where AUTO - the vehicle registration number and Z - the tariff zone letter or letters where your vehicle is parked;
• On Mobilly application - when you have selected the tariff zone, in which your vehicle is parked and indicated the vehicle number you want to pay for, press the button Pay adding to the bill.

What is the commission fee on bus tickets?

There are no additional commission fees for JSC "CATA”, "Nordeka" and LLC “Jelgavas autobusu parks” bus services. For other carriers, Mobilly provides the lowest online commission – up to 60% cheaper than other ticket providers.

In addition, Mobilly allows you to reserve your seat on the bus.

How do you know how long I was away and what amount to add to my phone bill?

At the time Mobilly informs you about a successful start of parking, Mobilly will start the time recording.

When you come back to the vehicle and stop the payment on the app or send SMS to 1859 with STOP, Mobilly will stop the payment and the amount for the parking time will be added to your mobile phone bill.

How do I pay the parking period fee as added to my phone bill?

The payment for the period by adding it to the phone bill will be generated automatically as soon as the amount corresponding to the time period fee is reached.

Just start paying as usual:
• by sending SMS to 1859 with the text MSTART AUTO Z, where AUTO - vehicle registration number and Z - the tariff zone letter or letters, where your car is parked;
• On Mobilly app - After you have chosen the tariff zone where your car is parked and the vehicle number you want to pay for, press the button Pay adding to phone bill.

The Mobilly system will start charging payment for parking on the basis of time recording, and as soon as the amount of the fee for the parking period is reached, the system will not charge more than specified in the description of the tariff zone.

When you return to your vehicle, stop the payment as usual, and Mobilly will add this amount to your phone bill along with the operator's transaction fee of 0.25 EUR.

Do I need personal identification to board a bus?

Yes, because the driver will compare the data on your ticket to that on your ID document. You must have personal photo identification with you (e.g. student or pensioner’s or other official ID, driver’s licence, passport, etc.).

Where can I get information on payments made as added to the phone bill?

In order to get a report on the transactions carried out in Mobilly system as added to the phone bill, you must register on Mobilly website www.mobilly.lv under My Profile, where you have to enter your phone number and the permanent Mobilly password.

If you need a password, send SMS with the text PAROLE to 1859.

The Transaction Report can be found in the Statement -> Transactions adding to phone bill. Indicate the desired period in the section from, to, press Send, and you will receive the required report. By pressing the printer image, you will receive a transaction report including VAT.

What if I accidentally delete my ticket?

If you have unintentionally deleted your email, you can always find out your valid ticket numbers in the Mobilly application on the phone or by calling us on 1859*. We'll help you!

*Your mobile operator may charge you accordingly to your tariff plan. Or you can call on +371 22001859.

I’ve always paid for parking by adding the amount to the phone bill, but now I get a refusal. Why so?

To find out the exact reason, call 1859*.

The most common reasons for refusing payment as added to the phone bill are the following:
• The customer has changed the mobile phone operator;
• The mobile phone operator's tariff plan has been changed, which does not allow postpayment by adding to the phone bill;
• The last payment made has not been successfully added to the phone bill.
• The limit of the amount set by the mobile phone operator has been reached, as to how much can be added to the phone bill. Information on limits can be found here: What should be taken into account when starting a payment by adding it to the phone bill?

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

It is not possible to make a payment by adding it to the phone bill; I get the answer from Mobilly that the payment was not made because the last transaction has not been successful. Why so?

To find out the exact reason, call 1859*.

The most common reasons why the last transaction is not added to your phone bill:
• The customer has changed the mobile phone operator;
• The operator has not authorized the payment by adding it to the phone bill;
• The limit of the amount set by the mobile phone operator has been reached. Information on limits can be found here: What should be taken into account when starting a payment wth the phone bill?

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

The Contract has been concluded. How do I add phone numbers to my Mobilly Company Account? How is Mobilly used?

To add phone numbers to your Company Account, you must register on Mobilly website www.mobilly.lv, specifying Mobilly account access details in My Account -> Companies.

Use the Profile section to add phone or vehicle numbers.

Once you have added the specified phone number, the customer will be able to start payment for parking from the Company Account.

You can also make the following changes to the Profile section:
1. Specify the specific vehicle numbers that will be paid by the phone numbers attached to the Company Account,
2. Edit the authorized services that employees will be able to pay from the Company Account,
3. Edit the allowed time and days when employees will be able to pay from the Company Account.

Can I also pay for parking from my Mobilly Private Account using the phone number attached to Mobilly Company Account?

Yes, the same phone number can make a payment from both the Company Account and the Private Account.

The most convenient way to pay is to start from the mobile app. To start a payment from your Private Account, after pressing START you must indicate that the payment will be made from the Private Account.

You can start payment for parking from your Private Account, also by sending SMS to 1859 with the text PSTART AUTO ZONE, where AUTO - the vehicle number for parking of which you want to pay, ZONA - the tariff zone where the car is parked. To stop the payment for parking started, send SMS to 1859 with the text: STOP.

Can I set different settings for phone numbers added to my Mobilly account?

No, all employees linked to the Company Account will have the same settings.

How can I be sure that my payment by SMS has started or stopped?

Mobilly sends a confirmation message for the successful start or stop of payment for parking.
The message costs EUR 0.11 for private individuals and EUR 0.11 +VAT for business customers and is deducted from your Mobilly account. If you do not want to receive these text messages, you can opt out in the "Profile" sectionof the Mobilly company account my mobilly.lv with the company access data.

Also, in case of an error, Mobilly will alert you with an SMS, so always read the answer you receive!

Can I add my cell phone number to two different Company Accounts?

No, the same phone number in Mobilly system can be attached to only one Company Account.

Is it possible to pay for parking by sending an SMS and adding the fee to my phone bill?

Yes! To start paying for parking in the lot, send an SMS with the text MSTART space VEHICLE space ZONE to 1859*

VEHICLE - Your vehicle number, for example, AA1111
ZONE - The tariff zone indicated on the side of the payment machine, e.g. C.

Example text message: MSTART AA1111 C

To stop paying for a parking place, send an SMS STOP to 1859*.

*The call may be subject to an operator-specific tariff, depending on your plan with that provider.

Can I add the parking fee to my mobile phone bill?

Yes, LMT, Bite and Tele2 post-paid customers can pay for parking by adding the amount to their phone bill.

In the application, at the payment button, press the button: “Pay by adding to phone bill”. To stop the payment, press the STOP button. The amount, including the mobile operator’s fee of EUR 0.25, will be added to your mobile phone bill.

The maximum amounts for single transactions are

For LMT:  EUR 30

Tele2: EUR 14

Bite:  the maximum total monthly transaction amount is EUR 40 inclusive of Mobilly-unlisted services.

How can I control employees’ spending in Mobilly?

The company contact person can determine which services can be paid by employees, as well as limit the payments to specific vehicles and set the time limit.

Restrictions can be imposed by authorizing in Mobilly Company Account mans.mobilly.lv with the company access data. In the Profile section, you can make the following changes:
1. Indicate particular vehicle numbers that can be paid from phone numbers attached to your Company Account,
2. Edit authorized services that employees will be able to pay from the Company Account,
3. Edit allowed time and days when employees will be able to pay from the Company Account.

You can get detailed reports on the transactions you have made in the section Statement -> Transactions.

To make other changes to your Company Account, send a description of the required changes to info@mobilly.lv.

Is it possible to pay for parking by sending an SMS?

Yes!

First, always check the balance of your Mobilly account before you try to pay for anything!

When you park your car in the parking lot, send an SMS with the text: START space VEHICLE space ZONE to the phone number 1859*

VEHICLE - Your vehicle number, for example, AA1111

ZONE - The tariff zone indicated on the side of the payment machine, e.g., C.

Example text message: START AA1111 C


*The call may be subject to an operator-specific tariff, depending on your plan with that provider.

An employee who has been referred to as our contact person so far will no longer work with us. What do we need to do to change the contact person?

From the e-mail specified in the contract a letter should be sent in free form to info@mobilly.lv with information about the changes to be made.

In which cities can I pay for parking with Mobilly?

You can pay for parking  with Mobilly in Riga, Daugavpils, Tukums, Saulkrasti and Liepaja.

I wish to inform you that our company is changing its e-mail. What should I do?

From the e-mail specified in the contract a letter should be sent in free form to info@mobilly.lv with information about the changes to be made.

Does it cost more to park using Mobilly?

Parking prices are exactly the same as paying at the machines in the parking lots. Prices vary according to the parking zone.

The company has the Mobilly Company Account, but its registration number has been changed. What should I do to continue using Mobilly services?

If the company changes its registration number, it is necessary to conclude a new company contract. If you need further information, please call 1859*.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Which parking lots can be paid via Mobilly?

With Mobilly, you can pay for all Rigas Satiksme parking lots as well as most of Europark Latvia, Cityparks Latvia and other parking lots. The list of parking lots is available in the Mobilly application or on the parking zone map.

How do I make a payment from my Company Account on the app, using my smartphone?

To make a payment on Mobilly app:
1. Choose the tariff zone where you want to park,
2. Indicate the number of the vehicle you want to pay for from your Company Account,
3. Press the START button,
4. Press the Company Account button,
5. Wait for confirmation that the payment has been started.

Press STOP to stop payment.

What if I don’t know which Mobilly Tariff Zone I’m in?

The exact tariff zone of a parking lot can be identified in the Mobilly application zone map or on the website. In you have questions, you are always welcome to contact Mobilly customer service by calling 1859*.

*The call may be subject to an operator-specific tariff, depending on your plan with that provider. Or you can call on +371 22001859.

How do I make a payment from my Company Account via SMS?

If your phone number is attached to your Company Account, then to start a payment from your Company Account, send SMS to 1859 with the text:

START space AUTO space ZONE

where AUTO - vehicle number, ZONE - the parking zone indicated on the payment machine or on the poster at the parking lot.

Order example: START XY1209 B

What is the Mobilly Tariff Zone?

This is a designation that identifies each parking lot for which you can pay with Mobilly.

Typically, they are one, two or three letters, indicated on a sign at the parking lot and on the zone map in the application.

Is it possible to pay for two vehicles at once from the Company Account?

Yes, it is possible to pay for unlimited number of vehicles from the Company Account.

If you pay on the app, then after you have activated the payment for the first vehicle in the parking lot, to start payment for another one, move the screen a little lower, where you will be able to re-select the necessary tariff zone for the other car and activate it, just like the first one.

If you make a payment via SMS, send a separate message for each car to 1859 with the text:

START space AUTO space ZONE

where AUTO - vehicle number, ZONE - the parking zone indicated on the payment machine or on the poster at the parking lot.

Order example: START XY1209 B

! To stop payment, send a separate message for each vehicle to 1859 with STOP AUTO, where AUTO is the number of the vehicle the payment for which is to be stopped.

How can I be sure that the parking payment in the application is either started or stopped?

When you press the START button, a clock with a countdown will appear in the application, indicating how long the payment for parking has been active.

After pressing the STOP button, a message will appear that the parking session has been successfully stopped.

I want to pay for a car park from my Company Account, but I can’t. What should I do?

To clarify the reason, call 1859 * or 22001859.

The most common reasons why you're unable to pay from your Company Account are following:
• The Company has refused payment for the service you have chosen from Mobilly account;
• The company has limited the time of payment for the service you have chosen, allowing it to do so only on certain days and times;
• The credit limit for the Mobilly account has been reached;
• The Mobilly Company Account has been blocked;
• The phone number from which you want to pay for the selected service is not attached to Mobilly Company Account.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

How can I pay at a parking lot with Mobilly?

First, always be sure you have enough money on your Mobilly account. In the application, select the section "Parking", select the Mobilly tariff zone, indicate your vehicle number and press START. To stop the payment for parking, press the STOP button.

What other payment options do you offer to the owners of legal entity accounts, except the payment for parking?

All services are available on Mobilly website: mobilly.lv/other-services

How can I close my Mobilly Company Account?

From the e-mail specified in the contract a letter should be sent in free form to info@mobilly.lv with information about closing the account, indicating the company name and the date you want to close the Company Account.

Is it possible to restore the closed Mobilly Company Account?

No, it is desirable to conclude a new contract. The contract form can be found here - mobilly.lv/for-businesses

Is it necessary to make any deposits or account supplements to start using Mobilly Company Account?

No, Mobilly grants a credit limit to the company that can be spent within a month to pay for the required services.

One phone number is granted a credit limit of 50 EUR - if two phone numbers are attached to the Company Account, the total amount of credit limit you will be able to use to pay from your Company Account will be 100 EUR. On the first days of the month, we send an invoice to all companies to be paid within the deadline specified on the invoice.

Once the invoice is paid, you will be able to spend the credit again.

For what period of time is the company credit limit granted?

The credit limit is granted from the moment you create your Mobilly Company Account until you make the payment to the invoice. After payment, the invoiced amount is deleted and you can start using the credit limit again.

How will the company know that the credit limit has been reached or will be reached soon?

Mobilly sends two types of messages to the e-mail specified in the company contract:
• The first message is sent when the company credit limit amount -is less than EUR 25,
• The second message is sent when the credit limit is spent.

What should be done when a company has received an email about reaching the credit limit and suspending payment for parking?

The contact person of the company can contact Mobilly by calling 1859 * and during the phone call agree on increasing the credit limit or write a letter to info@mobilly.lv from the e-mail address indicated in the company contract.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Where can I get acquainted with invoices, accounting documents and reports? How do I pay the invoice?

On the first working day of each month Mobilly prepares an e-invoice, which can be viewed in your Mobilly Company Account on mans.mobilly.lv. The invoice is automatically sent to the contact via e-mail.

1. "Amount for payment" is the amount to be transferred to the invoice issuer SIA Mobilly to the bank account indicated. The total amount shown below the service list table may differ from the "Amount for payment" if a smaller or larger amount than needed has been paid for the invoice of the previous month.
2. SIA Mobilly has already settled with the Partners, therefore only the requisites of SIA “Mobilly” have to be presented in the declaration. Partner Information is informative.
3. More detailed information on phone and vehicle numbers, as well as individual transactions, can be viewed by signing up for Mobilly Company Account on mans.mobilly.lv under Statement.

Is it possible to change the date of payment of Mobilly invoice?

Yes, it is. To change the invoice payment date, contact Mobilly by calling 1859* or writing an informative letter from the e-mail indicated in the company contract to info@mobilly.lv.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Which of the amounts specified in the invoice must be paid and to which account should it be sent?

The amount specified at the bottom of the table at the SUMMA APMAKSAI must be paid. The bank account to which the money is to be transferred is on the top of the invoice on the left-hand side of the issuer’s details.


If you have any questions, call 1859* or 22001859.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Do you always have to pay the invoice from the bank account specified in the company contract?

In order to make a successful payment, it is recommended that you make payments from the bank account specified in the contract. In case you want to pay from another bank account, please indicate in your payment order the invoice number you want to pay for.

If the company changes the bank account it pays the invoices, please, inform Mobilly about it by writing an informative letterl to info@mobilly.lv

We would like to know why the amount spent as indicated in the invoice of this month does not match the amount to be paid?

Such situations are possible in cases where previous invoices are not paid correctly, indicating a lower or higher amount than the amount spent in the respective month. In case you have made an advance payment, the system probably has not yet regenerated the information before sending new invoices.

In such cases, please contact us by calling 1859* or sending an e-mail to info@mobilly.lv so that we can find out the cause of the problem.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

We want to compare the balance of our Company Account. What do we need to do to get this information from Mobilly?

If the accountancy of the company requires comparison of the account balance, the accountant may create a comparative act and send it electronically to info@mobilly.lv or to the address indicated in the contract. We will compare the information provided in the Comparison Act with what we see in our system and send it back to you.

What happens if the invoice is not paid within the specified deadline?

If the invoice is not paid in time, Mobilly has the right to block the Company Account until the invoice is paid, which means that the employees of the company will not be able to start payment for parking from the Company Account.

How soon can I unblock my Company Account after settlement?

If the customer communicates with us during the business day, the account will be unblocked upon payment of the invoice as soon as the incoming bank payments are checked.

How to restore the password of my Company Account?

In order to receive a renewed Company Account password, Mobilly needs to receive an email from the contact person specified in the contract. Send e-mail to info@mobilly.lv.

How do I change the password of my Company Account?

When you sign up for Mobilly on your Company Account, you will be able to change your password at Contact Information by pressing the Change Password button in the Profile section.

How to determine if the customer is attached to the Company Account?

The Mobilly application will display information about the company to which the client is attached in the particular user profile.
The contact person of the company can also make sure of all the phone numbers attached to the Company Account by registering on Mobilly website, indicating the company username and password. You can view the attached phone numbers in the Profile section.

Which vehicle numbers can be paid from the Company Account?

If the person responsible for the company profile has not specified any vehicle number, then the company employee will be able to pay for any vehicle number from the phone number attached to the Company Account. If at least one vehicle number is listed in the company profile, it will only be possible to pay just for that one from the Company Account.

How to delete or attach phone numbers to my Company Account?

When you sign up for Mobilly on your company profile, you can attach and delete phone numbers under the Phone Numbers in the Profile section.

How can I make changes to my Mobilly Company Account if my company contact, address, or billing email has changed?

The letter to info@mobilly.lv from the e-mail specified in the contract must be sent in free form with information about the changes to be made.

Where can I get information on each employee’s transactions made from Mobilly Company Account?

When registering on Mobilly website in your company profile, in the Statement section select Transactions, then selecting the specific dates and ticking the Group by Userbutton, press Sendand you will receive the required report.

Does the company have the option of setting a specific parking time for the employee to pay the Company Account beyond the business hours?

Yes, you can place a specific payment time on Mobilly website by logging in to your company profile: in section Profile → Allowed Time.

Can a company also make payments for other services offered by Mobilly from its Company Account?

Yes, it's possible. Available services can be viewed on Mobilly website by registering in the Company Account under Profile → Authorized Services → Edit Allowed Services. To allow payment for a particular service from your Company Account, tick the appropriate service that the company wants to pay.

How long is the train ticket valid?

The train ticket is valid for one ride on the trip selected at the time of buying or the next trip. Please note: the train ticket must be bought before boarding the train! More information: www.pv.lv

How much does a train ticket cost when buying it on Mobilly?

The price of a train ticket is exactly the same as at the ticket office.

Will I get the 25% discount given by “Passenger Train”, when buying a ticket on Mobilly?

Yes, when you buy a train ticket with Mobilly, you will also receive the 25% business day discount as set out by the “Pasažieru Vilciens” (Passenger Train).

What to consider when buying a diesel train ticket?

• Tickets for diesel train trips can be bought on Mobilly app or on the website for the trips of the next 10 days.
• The ticket will be valid for the selected trip or the trip next after it.
• Tickets cannot be bought on spot in the high comfort carriages and trains with numbered seats. It is not possible to upgrade the ticket to make it valid for the high comfort carriages.

Can I also buy a luggage ticket when buying a train ticket on Mobilly?

Yes, you can. When buying the ticket and specifying the number of tickets, you will also be able to select the luggage ticket.

Can I buy multiple tickets?

From one Mobilly account you can buy several tickets, but no more than 9 tickets.

Can I buy a to-and-fro train ticket with Mobilly?

Yes, you can. When buying the ticket and specifying the number of tickets, press BUY RETURN TICKET and you will be able to select your return trip. Then you just need to know the departure time of your return trip train.

What should I do if I have bought a train ticket on the app, but it does not show with the active tickets?

There may have been a break in the Internet and the ticket has not loaded into the app, so, please, reload the application by closing and reopening it. You can always view the Mobilly train ticket on the Mobilly website by logging in to your account and opening the Tickets section, from where you can download the train ticket in PDF format.

I want to buy a train ticket from the Company Account, but it fails. What should I do?

To clarify the reason, call 1859* or 22001859.

The most common reasons for failing to buy a train ticket are the following:
• the company has denied getting train tickets from Mobilly account,
• The company has limited the time it takes to get train tickets by allowing them to be bought on specific days and times.
• The credit limit for the Mobilly account has been reached
• Mobilly Account is blocked
• The phone number from which you want to buy the ticket is not added to Mobilly account.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

The company I work for has signed a contract with Mobilly. Can I buy a train ticket as a private person?

Yes, you can. Although the phone number is added to the Company Account, you can also pay for all services as a private person. After selecting the desired trip, press the BUY button and you will be able to select PRIVATE ACCOUNT option.

Can I have the money returned for the train ticket bought?

In accordance with the amendments made by the Cabinet of Ministers Regulation No. 599 “Procedures for Provision and Use of Public Transport Services”, which came into force on March 4, 2016, you can return a diesel train ticket if there are more than two hours left until the departure of the trip. The amount that can be refunded is 75% of the ticket price.

To have the money returned for diesel train or electric train tickets bought, send an email to info@mobilly.lv, indicating the phone number from which the ticket was bought, route, trip and time, as well as the reason for returning the ticket, or call us at 1859*.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

I have activated the payment for parking on Mobilly, but I have received a penalty receipt; what should I do?

The following information should be checked, when a penalty receipt is made available:
1. Who has issued the penalty receipt; it is possible that the penalty receipt has been issued by the municipal police because the vehicle is parked where it is not allowed to;
2. What is the vehicle number shown on the penalty receipt? Maybe you have indicated a wrong vehicle number when you started parking payment with Mobilly?
3. In which tariff zone the penalty receipt has been issued? Check if you have indicated the correct letter or letters of the tariff zone when starting parking payment with Mobilly.
4. What time was the penalty receipt issued? Maybe you have started paying with Mobilly after the time of issue of the penalty receipt?

After comparing the information of the penalty receipt with the activated Mobilly parking information, I concluded that I have made a mistake in the vehicle number / tariff zone. What should I do?

In the event you have made a mistake indicating a wrong vehicle number or parking zone, upon starting to pay for parking on Mobilly, you should inform the owner of the parking lot – the company that issued the penalty receipt.

Mobilly gives you the opportunity to pay for parking, but it is under the control of car park owners, so the decision to cancel the penalty receipt can only be taken by the issuer of the penalty receipt.

Starting the payment I have indicated the Rigas Satiksme tariff zone, although I was in the EuroPark Latvia tariff zone, which resulted in a penalty. What should I do?

You have the opportunity to write a submission to the company in whose parking lot your vehicle was not parked. In the submission, you should point out that you have made a payment for parking incorrectly and ask to return the erroneous payment. Remember to add the penalty receipt you received to your application.

Where can I get a Mobilly sticker?

You can get a Mobilly sticker at us on arrival at 91, k-3 Dzirnavu Street.

By ordering it on the app, in the Profile and Settings section, in Mobilly home page or calling 1859 * and naming your address, you will receive the sticker by mail.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Is it possible to start payment for parking and place a note with the word Mobilly in the window instead of the sticker?

Yes, because the stickers serve not only to make the controllers more efficient and better perform the vehicle inspection, they also help to inform those around you that you are paying with Mobilly – thus avoiding unpleasant situations in everyday life.

Is it possible to pay for the notification about the unpaid use of postpayable parking / penalty on Mobilly?

This service is currently unavailable. We are working to make the penalty receipts payable in future on Mobilly.

How much does a taxi ride cost with Mobilly?

There is no additional charge for this service. You pay exactly as the counter shows.

How do I make sure that my taxi ride has been paid for?

When you press PAY on Mobilly app, confirmation of successful payment will be displayed, which you can present to the taxi driver. The taxi driver will receive a message of the payment by way of SMS.

Can I add the charge for a taxi ride to my mobile phone bill?

No, it is not possible to pay for a taxi ride as added to the phone bill.

I want to pay for a taxi ride from the Company Account, but I can’t. What should I do?

To clarify the reason, call 1859* or 22001859.

The most common reasons why you're unable to pay from your Company Account:
• The company has refused payments for taxi from the Mobilly Company Account;
• The company has limited the taxi time by allowing it on specific days and times;
• The credit limit for the Mobilly account has been reached;
• Mobilly account has been blocked;
• The phone number from which you want to pay for the taxi is not attached to Mobilly account.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

I paid for a taxi ride on Mobilly, but indicated the wrong board number / amount / taxi company. What should I do to correct the situation?

Contact us by calling 1859* and we will help you to solve this issue.
* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Can I pay for “FAST TRACK” on Mobilly app?

No, "FAST TRACK" service is only available by sending SMS.

Can I add a “FAST TRACK” payment to my phone bill?

No, the service is only available to persons who have a Mobilly account and have sufficient account balance.

How do I make sure I have paid for “FAST TRACK”?

After the successful payment of "FAST TRACK", SMS will be sent to the phone, which will provide a link. When you open the link, in the web browser you will see a QR code that can be scanned just like an airplane boarding ticket at the checkpoint gate.

How long is the “FAST TRACK” QR code valid?

The "FAST TRACK" QR code can be used once and only in conjunction with a valid boarding pass. The "FAST TRACK" code is valid for 6 months after purchase.

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