Frequently asked questions

In order to activate Mobilly Company Account, you need to sign a contract*.

The dcontract must be signed with a secure electronic signature and sent to [email protected] or submitted in person at the Mobilly office, Dzirnavu Street 91, k3 – 20, presenting an personal identity document.

Once we have received the contract, we will create a Mobilly account for your company and will send access data to the e-mail specified in the contract.
See the contract HERE!
* If you need help, please feel free to call us - 1859 or +371 22001859. The call may be subject to a charge set by the mobile operator depending on the tariff plan.

Once we receive a signed contract, within 3 working days at the latest, we will enter the data into Mobilly system by activating your Mobilly Company Account. We will send the Company Account access information to the e-mail specified in the contract.

To add phone numbers to your Company Account, you must register on Mobilly website www.mobilly.lv, specifying Mobilly account access details in My Account -> Companies.

Use the Profile section to add phone or vehicle numbers.

Once you have added the specified phone number, the employee will be able to start payment for parking from the Company Account.

You can also make the following changes to the Profile section:
1. Specify the specific vehicle numbers that will be paid by the phone numbers attached to the Company Account,
2. Edit the authorized services that employees will be able to pay from the Company Account,
3. Edit the allowed time and days when employees will be able to pay from the Company Account.

Yes, the same phone number can make a payment from both the Company Account and the Private Account.

The most convenient way to pay is to start from the mobile app. To start a payment from your Private Account, after pressing START you must indicate that the payment will be made from the Private Account.

You can start payment for parking from your Private Account, also by sending SMS to 1859 with the text PSTART AUTO ZONE, where AUTO - the vehicle number for parking of which you want to pay, ZONA - the tariff zone where the car is parked. To stop the payment for parking started, send SMS to 1859 with the text: STOP.

No, all employees linked to the Company Account will have the same settings.

No, the same phone number in Mobilly system can be attached to only one Company Account.

The company contact person can determine which services can be paid by employees, as well as limit the payments to specific vehicles and set the time limit.

Restrictions can be imposed by authorizing in Mobilly Company Account mans.mobilly.lv with the company access data. In the Profile section, you can make the following changes:
1. Indicate particular vehicle numbers that can be paid from phone numbers attached to your Company Account, if necessary,
2. Edit authorized services that employees will be able to pay from the Company Account,
3. Edit allowed time and days when employees will be able to pay from the Company Account.

You can get detailed reports on the transactions you have made in the section Statement -> Transactions.

To make other changes to your Company Account, send a description of the required changes to [email protected].

From the e-mail specified in the contract a letter should be sent in free form to [email protected] with information about the changes to be made.

From the e-mail specified in the contract a letter should be sent in free form to [email protected] with information about the changes to be made.

If the company changes its registration number, it is necessary to conclude a new company contract. If you need further information, please call 1859*.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

To make a payment on Mobilly app:
1. Choose the tariff zone where you want to park,
2. Indicate the number of the vehicle you want to pay for from your Company Account,
3. Press the START button,
4. Press the Company Account button,
5. Wait for confirmation that the payment has been started.

Press STOP to stop payment.

If your phone number is attached to your Company Account, then to start a payment from your Company Account, send SMS to 1859 with the text:

START space AUTO space ZONE

where AUTO - vehicle number, ZONE - the parking zone indicated on the payment machine or on the poster at the parking lot.

Order example: START XY1209 B

Yes, it is possible to pay for unlimited number of vehicles from the Company Account.

If you pay on the app, then after you have activated the payment for the first vehicle in the parking lot, to start payment for another one, move the screen a little lower, where you will be able to re-select the necessary tariff zone for the other car and activate it, just like the first one.

If you make a payment via SMS, send a separate message for each car to 1859 with the text:

START space AUTO space ZONE

where AUTO - vehicle number, ZONE - the parking zone indicated on the payment machine or on the poster at the parking lot.

Order example: START XY1209 B

! To stop payment, send a separate message for each vehicle to 1859 with STOP AUTO, where AUTO is the number of the vehicle the payment for which is to be stopped.

To clarify the reason, call 1859 * or 22001859.

The most common reasons why you're unable to pay from your Company Account are following:
• The Company has refused payment for the service you have chosen from Mobilly account;
• The company has limited the time of payment for the service you have chosen, allowing it to do so only on certain days and times;
• The credit limit for the Mobilly account has been reached;
• The Mobilly Company Account has been blocked;
• The phone number from which you want to pay for the selected service is not attached to Mobilly Company Account.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

You can pay from the company account:
• parking lots;
• entry fee in Jurmala;
• Riga transport tickets;
• bus tickets;
• train tickets;
• electric car charging;
• Puto car wash services.

From the e-mail specified in the contract a letter should be sent in free form to [email protected] with information about closing the account, indicating the company name and the date you want to close the Company Account.

No, it is desirable to conclude a new contract. The contract form can be found here - mobilly.lv/for-businesses

In order to start using the Mobilly services, you need to make a payment to our company details:
Bank: AS Swedbank
Current account: LV10HABA0551010805346

Bank: AS Citadele banka
Current account: LV02PARX0009726030004

By indicating in the payment order - account top-up and company name or contract number.