How do I open Mobilly Company Account?
In order to activate Mobilly Company Account, we need to get the original contract*. Two copies of the contract must be sent, delivered personally or sent by courier to SIA "Mobilly", Dzirnavu Street 91 k-3-20, Riga, LV 1011. Once we have received the original copies of the contract, we will create a Mobilly account for your company and will send access data to the e-mail specified in the contract. See the contract HERE! * If you need help, please feel free to call us - 1859 or +371 22001859. The call may be subject to a charge set by the mobile operator depending on the tariff plan.
How long does it take to activate Mobilly Company Account?
Once we receive a signed contract, we will enter the data into Mobilly system by activating your Mobilly Company Account. We will send the Company Account access information to the e-mail specified in the contract.
The Contract has been concluded. How do I add phone numbers to my Mobilly Company Account? How is Mobilly used?
To add phone numbers to your Company Account, you must register on Mobilly website www.mobilly.lv, specifying Mobilly account access details in My Account -> Companies. Use the Profile section to add phone or vehicle numbers. Once you have added the specified phone number, the customer will be able to start payment for parking from the Company Account. You can also make the following changes to the Profile section: 1. Specify the specific vehicle numbers that will be paid by the phone numbers attached to the Company Account, 2. Edit the authorized services that employees will be able to pay from the Company Account, 3. Edit the allowed time and days when employees will be able to pay from the Company Account.
Can I also pay for parking from my Mobilly Private Account using the phone number attached to Mobilly Company Account?
Yes, the same phone number can make a payment from both the Company Account and the Private Account. The most convenient way to pay is to start from the mobile app. To start a payment from your Private Account, after pressing START you must indicate that the payment will be made from the Private Account. You can start payment for parking from your Private Account, also by sending SMS to 1859 with the text PSTART AUTO ZONE, where AUTO - the vehicle number for parking of which you want to pay, ZONA - the tariff zone where the car is parked. To stop the payment for parking started, send SMS to 1859 with the text: STOP.
Can I set different settings for phone numbers added to my Mobilly account?
No, all employees linked to the Company Account will have the same settings.
Can I add my cell phone number to two different Company Accounts?
No, the same phone number in Mobilly system can be attached to only one Company Account.
How can I control employees’ spending in Mobilly?
The company contact person can determine which services can be paid by employees, as well as limit the payments to specific vehicles and set the time limit. Restrictions can be imposed by authorizing in Mobilly Company Account mans.mobilly.lv with the company access data. In the Profile section, you can make the following changes: 1. Indicate particular vehicle numbers that can be paid from phone numbers attached to your Company Account, 2. Edit authorized services that employees will be able to pay from the Company Account, 3. Edit allowed time and days when employees will be able to pay from the Company Account. You can get detailed reports on the transactions you have made in the section Statement -> Transactions. To make other changes to your Company Account, send a description of the required changes to [email protected].
An employee who has been referred to as our contact person so far will no longer work with us. What do we need to do to change the contact person?
I wish to inform you that our company is changing its e-mail. What should I do?
The company has the Mobilly Company Account, but its registration number has been changed. What should I do to continue using Mobilly services?
If the company changes its registration number, it is necessary to conclude a new company contract. If you need further information, please call 1859*. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
How do I make a payment from my Company Account on the app, using my smartphone?
To make a payment on Mobilly app: 1. Choose the tariff zone where you want to park, 2. Indicate the number of the vehicle you want to pay for from your Company Account, 3. Press the START button, 4. Press the Company Account button, 5. Wait for confirmation that the payment has been started. Press STOP to stop payment.
How do I make a payment from my Company Account via SMS?
If your phone number is attached to your Company Account, then to start a payment from your Company Account, send SMS to 1859 with the text: START space AUTO space ZONE where AUTO - vehicle number, ZONE - the parking zone indicated on the payment machine or on the poster at the parking lot. Order example: START XY1209 B
Is it possible to pay for two vehicles at once from the Company Account?
Yes, it is possible to pay for unlimited number of vehicles from the Company Account. If you pay on the app, then after you have activated the payment for the first vehicle in the parking lot, to start payment for another one, move the screen a little lower, where you will be able to re-select the necessary tariff zone for the other car and activate it, just like the first one. If you make a payment via SMS, send a separate message for each car to 1859 with the text: START space AUTO space ZONE where AUTO - vehicle number, ZONE - the parking zone indicated on the payment machine or on the poster at the parking lot. Order example: START XY1209 B ! To stop payment, send a separate message for each vehicle to 1859 with STOP AUTO, where AUTO is the number of the vehicle the payment for which is to be stopped.
I want to pay for a car park from my Company Account, but I can’t. What should I do?
To clarify the reason, call 1859 * or 22001859. The most common reasons why you're unable to pay from your Company Account are following: • The Company has refused payment for the service you have chosen from Mobilly account; • The company has limited the time of payment for the service you have chosen, allowing it to do so only on certain days and times; • The credit limit for the Mobilly account has been reached; • The Mobilly Company Account has been blocked; • The phone number from which you want to pay for the selected service is not attached to Mobilly Company Account. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
What other payment options do you offer to the owners of legal entity accounts, except the payment for parking?
All services are available on Mobilly website: mobilly.lv/other-services
How can I close my Mobilly Company Account?
From the e-mail specified in the contract a letter should be sent in free form to [email protected] with information about closing the account, indicating the company name and the date you want to close the Company Account.
Is it possible to restore the closed Mobilly Company Account?
No, it is desirable to conclude a new contract. The contract form can be found here - mobilly.lv/for-businesses