Frequently asked questions

Mobilly account can be supplemented by:
• Adding a bank payment card in the My Card section of the application and then making a Mobilly account supplement;
• In Mobilly profile, when registering on www.mobilly.lv with your phone number and Mobilly password - you can supplement your account by on-line bank transfer or add a bank payment card in the section Supplementing;
• calling 1859* and naming bank card data to Mobilly operator.

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

You can add your bank card:
• In the Mobilly application, under My Card;
• On Mobilly website www.mobilly.lv by logging in to your profile and adding at least € 2.50 in the section Supplementing.

The following cards can be added to the Mobilly system: VISA, VISA Electron, Mastercard, Maestro (only via www.mobilly.lv).

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Yes, you can. Mobilly recommends concluding a company contract, as then you will receive a post-pay bill every month, so you won’t need to add your company card to your Mobilly profile.

You can add the following bank cards to your Mobilly account: VISA, VISA Electron, Mastercard, Maestro (only via www.mobilly.lv). Please bear in mind that some types of foreign bank cards may not be possible to use.

For a specific reason, call 1859*.

The most common reasons why you can't add a bank card to Mobilly account:
• there are not enough funds on the bank payment card;
• an incorrect bank card number or expiration date has been entered;
• unvalid on-line banking data entered at the time of authorization.**

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859. ** This bank card might be unrecognisable to our system due to it's foreign origin.

Send the bank payment order to [email protected], specifying the phone number whose account you wanted to supplement. We’ll try to find your money.
If you made the supplement from an on-line bank, then in future, please, supplement your Mobilly account using Mobilly website. When making a transfer from an on-line bank, the account supplementing process can take up to 3 business days.

Yes, you can get this information by signing up on Mobilly website and entering your phone number and Mobilly password in the section My Profile. You will find the information about the account supplements made in the section Statement -> Balance.

The minimum amount is € 3.00, and maximum - € 150.

In order to recover the money paid, you must fill in and sign the Mobilly Cash Repayment Form. It should be sent to [email protected] or sent by post to Mobilly office address: Dzirnavu Street 91, k-3-20, Riga, LV-1011.
As soon as we receive the application, we will make the cash repayment.

We have set the minimum top up amount, which is EUR 3.00. If the purchase is worth less than EUR 3.00, the missing amount will not be withdrawn from the card right away, and it is necessary to top up your Mobilly account with at least EUR 3.00. If the shortage exceeds EUR 3.00, we will automatically withdraw this amount from the added payment card.

For example, if the ticket costs EUR 1.15, we recommend to top up your Mobilly account by EUR 3.45, thus securing funds in your Mobilly account to purchase three tickets.

In the case of questions, do not hesitate to call 1859