Supplementing account
How do I supplement my Mobilly account?
Mobilly account can be supplemented by: • Adding a bank payment card in the My Card section of the application and then making a Mobilly account supplement; • In the app menu, in the Mobilly wallet section, or in the home view, by pressing the plus sign next to your account balance and selecting Top up with bank account - this is how you can top up the Mobilly wallet via the internet bank; • In the app menu, in the Mobilly wallet section, or in the home view, by pressing the plus sign next to your account balance and selecting Top up with Google Pay or Apple Pay; • In Mobilly profile, when registering on www.mobilly.lv with your phone number and Mobilly password - you can supplement your account by on-line bank transfer or add a bank payment card in the section Supplementing;
How do I add my bank card to my Mobilly account?
You can add your bank card: • In the Mobilly application, under Mobilly wallet; • On Mobilly website www.mobilly.lv by logging in to your profile and adding at least € 2.50 in the section Supplementing. The following cards can be added to the Mobilly system: VISA, VISA Electron, Mastercard, Maestro (only via www.mobilly.lv). * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
Can I supplement my Mobilly account with a company bank card?
Yes, you can. Mobilly recommends concluding a company contract, as then you will receive a post-pay bill every month, so you won’t need to add your company card to your Mobilly profile.
Can I add any bank card to my account?
You can add the following bank cards to your Mobilly account: VISA, VISA Electron, Mastercard, Maestro (only via www.mobilly.lv). Please bear in mind that some types of foreign bank cards may not be possible to use.
I can’t add my bank card to my Mobilly account. What should I do?
For a specific reason, call 1859*. The most common reasons why you can't add a bank card to Mobilly account: • there are not enough funds on the bank payment card; • an incorrect bank card number or expiration date has been entered; • unvalid on-line banking data entered at the time of authorization. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
I have supplemented my Mobilly account, but I do not see the money I have credited to my account. What should I do?
Send the bank payment order to [email protected], specifying the phone number whose account you wanted to supplement. We’ll help you solve this situation.
Can I receive information from you on how much money I have paid to my Mobilly account during the relevant period?
Yes, you can get this information by signing up on Mobilly website and entering your phone number and Mobilly password in the section My Profile. You will find the information about the account supplements made in the section Statement -> Balance.
What is the minimum and maximum amount of supplementing the Mobilly Private Account ?
The minimum amount is € 3.00, and maximum - € 150.
How do I recover the money paid into my Mobilly account?
In order to recover the money paid, you must fill in and sign the Mobilly Cash Repayment Form. It should be electronically signed and sent to [email protected] or sent by post to Mobilly office address: Dzirnavu Street 91, k-3-20, Riga, LV-1011. As soon as we receive the application, we will make the cash repayment.
When can I make purchases using Mobilly and pay straight from the payment card?
We have set the minimum top up amount, which is EUR 3.00. If the purchase is worth less than EUR 3.00, the missing amount will not be withdrawn from the card right away, and it is necessary to top up your Mobilly account with at least EUR 3.00. If the shortage exceeds EUR 3.00, we will automatically withdraw this amount from the added payment card. For example, if the ticket costs EUR 1.15, we recommend to top up your Mobilly account by EUR 3.45, thus securing funds in your Mobilly account to purchase three tickets. In the case of questions, do not hesitate to call 1859
