New client (Private customer)
How to create Mobilly account?
You can create Mobilly account: • by downloading Mobilly application and registering with Mobilly, indicating your phone number; • by sending a message with the word JAUNS to 1859 and receiving a password in the reply, by which you will be able to register on www.mobilly.lv website under My Profile; • by calling 1859 * and the operator will register you. * The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.
Can I create Mobilly account if I have a foreign phone number?
Unfortunately, no. Only phone numbers registered in Latvia can use Mobilly.
What is my user number?
Mobilly User Number is your phone number.
What is my password? How do I get a password?
When registering with Mobilly, you will receive a password in the form of SMS to the phone number you indicated during registration. If the message is deleted, you can reset the password by sending a message to 1859 with the text PAROLE or JAUNS.
How do I change my password?
The password can be changed at Mobilly website www.mobilly.lv by logging into your profile. You can change the password in Profile -> Settings -> Change Password. If you forget your password, you can restore it by sending a message to 1859 with the text PAROLE or JAUNS.
Do I have to fill in all information about me when I register?
Yes, since Mobilly is an electronic money institution that has to act in accordance with the Law on the Prevention of Money Laundering and Terrorist Financing (NILLTFN), Mobilly needs the customer identification. In order for the service to function properly and in case of uncertainty Mobilly would have the necessary data, we ask you to provide all the requested information.
Where can I get a report of my transactions?
In order to receive a report on your transactions with Mobilly, you must register on www.mobilly.lv and in the My Profile section provide the phone number and the password. If you need to get a password, send SMS with the text PAROLE to 1859. The Transaction Report is in the Statement -> Transactions section • In sections from, to, specify the time period for which you want to receive a report. • In the Add business details section, you can add company details, if necessary. Press Send and you will be informed about the transactions you have made. By pressing the printer image, you will get the report of your transactions including VAT. If you have any questions, call 1859 or +371 22001859!
Will the transaction report show the amounts both including and less VAT, as required for accounting?
Yes, in order to get such a report on transactions with Mobilly, you have to register at www.mobilly.lv and in My Profile section enter the phone number and password. If you need to get a password, send SMS with the text PAROLE to 1859. The Transaction Report is in the section Statement -> Transactions • In sections from, to, indicate the time period for which you want to receive the report. • In the section Add business details, you can add company details, if necessary. Press Send and you will be informed about the transactions made. By pressing the printer image you will receive a transaction report with VAT. If you have any questions, call 1859 or +371 22001859!
I’ve changed my phone number. How do I proceed to continue using Mobilly?
In Mobilly system, every customer is identified by the phone number. If you have changed your phone number, you need to create a new Mobilly account. If there is any balance left in the old Mobilly account, you can transfer it to the new Mobilly account by registering in Mobilly with the old phone number. In section Transfer, you can transfer money to your new or another user’ s Mobilly account. If it is possible to send SMS from the old phone number, the money can be transferred to another account by sending SMS to 1859 with: SEND XX.XX YYYYYYYY, where XX.XX - amount, YYYYYYYY - recipient's phone number. If it is not possible to access the old phone number or the old Mobilly account password is not available, you can fill in the Mobilly account closure form and send it to firstname.lastname@example.org or Mobilly office in Riga, Dzirnavu street 91 k-3-20, LV-1011.
How do I delete my Mobilly account?
You can delete your private Mobilly account by registering on Mobilly website with your phone number and permanent password. In the Profile section, press the Delete account button. If it is not possible to access the old phone number or Mobilly account password is not available, you can fill in the Mobilly account closure form and send it to email@example.com or Mobilly office in Riga, Dzirnavu Street 91, k-3 -20, LV-1011.