Payment for parking | Mobilly

Frequently asked questions

Is it possible to opt out of the messages sent by Mobilly to my phone as SMS?

Yes, you can opt out of the reply and reminder messages on Mobilly website by registering with your phone number and password. You can make changes in the Profile section. Answers and reminder messages can also be disabled by calling us on 1859 *. Before you do, please check out the types of notices we send to customers.



Mobilly usually sends the following messages daily:

1. Response messages always received by the customer as a response from Mobilly, if the payment is started by SMS or the fixed-time payment for parking on the app for has ended; the message draws the customer’s attention to the fact that the payment has been suspended and reminds that the payment has to be started again if the customer’s car is still in the parking lot,

2. Reminder alerts that are sent to all customers by default every 120 minutes to remind you that parking is still being paid and help avoid overpayment

3. Alerts sent to the customer in the event that something is not done correctly or the Mobilly account balance is coming to an end; these text messages are free of charge,

4. Mandatory replies and transaction messages required by the parking lot owner.



The reply, reminder, and mandatory reply text message fee is EUR 0.11, and this amount is charged from the Mobilly account balance.



We do not advise you to refuse reminder messages, as experience shows that in cases where payment is not suspended in time, one such overpayment costs more than the amount spent on reminder messages.



If you have any questions, call 22001859.

What if I do not know what is the Mobilly tariff zone I am in?

The exact parking zone can be found on the zone map on the Mobilly app or Mobilly website.



If you park the car on the street side, in the zone of the municipal LLC “Rīgas satiksme”, then the letter of the tariff zone will be displayed on the side of the payment machine.



If you park your car on the parking lot, you will find two or three letters of the tariff zone in the parking lot on the Mobilly orange sign.



In case of questions, you can always contact Mobilly customer service by calling 1859 *.



* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

What is the Mobilly Tariff Zone?

This is a designation for every parking lot that can be paid on Mobilly.

The letter or letters of the specific tariff zone indicate where your car is parked and what tariff will be charged for the parking time.



If you park the car on the street side, in the zone of the municipal LLC “Rīgas satiksme”, then the letter of the tariff zone will be displayed on the side of the payment machine.



If you park your car on the parking lot, you will find two or three letters of the tariff zone in the parking lot on the Mobilly orange sign.

How to stop payment when multiple vehicle numbers are activated from the same Mobilly account?

To stop payment, send SMS to 1859 with:



STOP AUTO (where AUTO – vehicle number you want to stop payment for).

What message should I send to pay for two vehicles from the same Mobilly account?

The text of the text message does not change. A separate SMS with the vehicle number must be sent for each vehicle number.