The following information should be checked, when a penalty receipt is made available:

1. Who has issued the penalty receipt; it is possible that the penalty receipt has been issued by the municipal police because the vehicle is parked where it is not allowed to;

2. What is the vehicle number shown on the penalty receipt? Maybe you have indicated a wrong vehicle number when you started parking payment with Mobilly?

3. In which tariff zone the penalty receipt has been issued? Check if you have indicated the correct letter or letters of the tariff zone when starting parking payment with Mobilly.

4. What time was the penalty receipt issued? Maybe you have started paying with Mobilly after the time of issue of the penalty receipt?