To find out the exact reason, call 1859*.

The most common reasons for refusing payment as added to the phone bill are the following:

• The customer has changed the mobile phone operator;

• The mobile phone operator’s tariff plan has been changed, which does not allow postpayment by adding to the phone bill;

• The last payment made has not been successfully added to the phone bill.

• The limit of the amount set by the mobile phone operator has been reached, as to how much can be added to the phone bill. Information on limits can be found here: What should be taken into account when starting a payment by adding it to the phone bill?

* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.