In Mobilly system, every customer is identified by the phone number. If you have changed your phone number, you need to create a new Mobilly account.

If there is any balance left in the old Mobilly account, you can transfer it to the new Mobilly account by registering in Mobilly with the old phone number. In section Transfer, you can transfer money to your new or another user’ s Mobilly account.

If it is possible to send SMS from the old phone number, the money can be transferred to another account by sending SMS to 1859 with: SEND XX.XX YYYYYYYY, where XX.XX – amount, YYYYYYYY – recipient’s phone number.

If it is not possible to access the old phone number or the old Mobilly account password is not available, you can fill in the Mobilly account closure form and send it to [email protected] or Mobilly office in Riga, Dzirnavu street 91 k-3-20, LV-1011.