In accordance with the amendments made by the Cabinet of Ministers Regulation No.599 “Procedures for Provision and Use of Public Transport Services” of 28 August, 2012, which entered into force on 4 March 2016, a bus ticket can be returned if more than two hours are left before departure of the trip and in cases when the departure is late for more than 15 minutes or the carriage does not take place due to the fault of the carrier. The amount that can be refunded if the trip is delayed or there are more than two hours until the trip is 75% of the ticket price, while if the transportation does not take place and the trip is canceled due to the carrier’s fault, the ticket amount is refunded in the amount of 100%.



You can return your ticket on our website by registering with your phone number and password. To return your ticket, go to Tickets and press “i” at the ticket number or call 1859*.



Other conditions for returning tickets, see HERE.



* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

To clarify the reason, call 1859* or 22001859.



The most common reasons for failing to buy a bus ticket:

• the company has denied the purchase of bus tickets from Mobilly account;

• The company has limited the time for buying bus tickets by allowing to buy them on specific days and times;

• the credit limit for the Mobilly account has been reached;

• Mobilly account has been blocked;

• The phone number from which you want to buy the ticket is not added to Mobilly account.



* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

To clarify the reason, call 1859* or 22001859.



The most common reasons for failing to buy a bus ticket are the following:

• It is less than 30 minutes until the departure of the selected trip from the starting station, as the bus on-line ticket sales are stopped 30 minutes before the departure of the bus from the main departure station – this provision applies also, if you want to buy a ticket for this trip from another stop of this bus route;

• It is not possible to buy a bus ticket on-line for this trip because there is no bus terminal at the departure station;

• The bus carrier has stopped online ticket selling for the particular trip;

• There is not enough balance in Mobilly account;

• The mobile phone operator does not allow for payments as added to the phone bill.



* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.

Yes, you can also present your ticket as received on your e-mail without printing it out.

If you have accidentally deleted the e-mail, you can always view and present the bus ticket bought on Mobilly in the Mobilly application in the Intercity section or you can download it again on the Mobilly website under Tickets.