Frequently asked questions

In most parking lots, the prices are exactly the same as paying at the pay-machines according to the tariff. There is an additional transaction fee for street parking (A, B, C, D, R, V zones) and at the airport (RIX zone) - the financial transaction fee is applied according to the transaction amount: for an amount up to EUR 1.50 - EUR 0.19, for an amount up to EUR 5 - EUR 0.29, for an amount over EUR 5.00 - EUR 0.39.

In Cityparks Latvija parking lots, the financial transaction fee is applied according to the transaction amount: for an amount up to EUR 5.00 - EUR 0.19, for an amount over EUR 5.00 - EUR 0.29.

For legal entities and payments to the mobile operator's bill, VAT is additionally applied.

At the moment, Mobilly can be used to pay for more than 380 parking lots in Riga, Daugavpils, Liepaja and elsewhere in Latvia, as well as for more than 160 “Ühisteenused AS” parking lots in Estonia's largest cities - Tallinn, Tartu, Narva and others. The list of active parking spaces on a map can be viewed here.

Yes. Although the phone number is attached to the Company Account, for all services you can also pay as a private person by adding your bank card and supplementing the Mobilly account or making payment as added to your phone bill.

1. Download the app to your phone.
Enter your phone number on the app. You will get SMS with the password. Enter it on the app and your account is registered!

2. Top up your Mobilly account and make the purchase.
You can top up your Mobilly account by adding a bank card, with Google Pay or Apple Pay, or with online banking! When you top up your account for the first time - the minimal amount is EUR 3.00. After supplementing, you can spend the money on parking.

3. On the app, go to Car section, select Mobilly tariff zone, enter your vehicle number and press START*.

* Before that, make sure there is sufficient balance in your Mobilly account.

4. Press STOP to stop parking.

Yes, LMT, Bite and Tele2 post-pay customers can pay for parking by adding the amount to their phone bill.

To start a payment, press Pay By Adding to Phone Bill.

To stop the payment for parking, press STOP.

The amount spent on the parking together with the mobile operator's fee will be added to your mobile phone bill. Mobile operator's fee is 0.25 EUR, Tele2 operator’s fee ir 0,35 EUR.

Be careful!
• For LMT, the maximum amount of a single transaction is EUR 30.
• For Tele2, the maximum amount of a single transaction is EUR 30.
• For Bite, the maximum total monthly amount of transactions is EUR 40, including other than Mobilly services.

In case the customer has reached the limit of one transaction, the payment has to be started again in order to continue to pay for the parking lot.

After you have activated the payment for the first vehicle, to start paying for another vehicle, move the screen a little lower, where you will be able to re-select the required tariff zone for the other vehicle and activate it just like the first one.

1. In the app, select the specific tariff zone where you want to park your car.
2. Indicate the vehicle you want to pay for the time period.
3. Press the More Options button.
4. Press the Pay Time Period* button and the time period is paid**.

* Period payment cannot be selected if the payment is made as added to the phone bill.
** If your account does not have a sufficient balance but a bank card is added, we will automatically charge the difference in the amount missing for the period.

Yes, to start paying, send SMS * to 1859 with text:
START space AUTO space ZONE

AUTO - your vehicle number, such as AB1221,
ZONE - the tariff zone indicated on the side of the payment machine, for example X.

Example of SMS: START AB1221 X
* Before that, check your Mobilly account for balance.

If you want to make a payment by adding to the phone bill, send SMS with text:
MSTART space AUTO space ZONE to 1859.

AUTO - The number of your car, such as AB1221.
ZONE - the tariff zone indicated on the side of the payment machine, for example X.

Example of SMS: MSTART AB1221 X

To stop parking, send SMS with text STOP to 1859.

Mobilly will send you a reply as SMS confirming a successful start or end of parking.

Also in case of error Mobilly will warn you with SMS, so always read the answer you receive!
Such a notice by way of SMS costs 0.11 EUR for private persons and 0.11 EUR + VAT – for legal entities. The amount is charged from the Mobilly account.

If the payment is made as of a private individual and you do not want to receive these messages by way of SMS, you can opt out of them by signing in to your Private Account on Mobilly website. You can make changes in the Profile section.

The text of the text message does not change. A separate SMS with the vehicle number must be sent for each vehicle number.

To stop payment, send SMS to 1859 with: STOP AUTO (where AUTO - vehicle number you want to stop payment for).

This is a designation for every parking lot that can be paid on Mobilly.
The letter or letters of the specific tariff zone indicate where your car is parked and what tariff will be charged for the parking time.

If you park the car on the street side, in the zone of the municipal LLC "Rīgas satiksme", then the letter of the tariff zone will be displayed on the side of the payment machine.

If you park your car on the parking lot, you will find two or three letters of the tariff zone in the parking lot on the Mobilly orange sign.

The exact parking zone can be found on the zone map on the Mobilly app or Mobilly website.

If you park the car on the street side, in the zone of the municipal LLC "Rīgas satiksme", then the letter of the tariff zone will be displayed on the side of the payment machine.

If you park your car on the parking lot, you will find two, three or four letters of the tariff zone in the parking lot on the Mobilly orange sign.

In case of questions, you can always contact Mobilly customer service by calling +371 22001859.

Mobilly usually sends the following messages daily:

1) response notifications from Mobilly if

• the payment is started by SMS or the Mobilly app,
• the parking payment set for a certain period of time has expired,
• payment has been suspended.

Response notifications in the app are free of charge. If the SMS commands are used instead, then customers Mobilly account is charged for each response notification.

2) notifications, sent to all customers every 2 hours by default to remind that parking is still being paid for and to help avoid overpayment;

Notifications to remind of an active parking are a paid service. However, the customer can choose how often to receive these notifications - from once every 30 minutes to once a day. We do advise to adjust the regularity of notifications according to customers individual habits. As experience shows, in cases where payment is not suspended in time, one such overpayment costs more than the amount spent on reminder notifications.

3) alerts sent to the customer in the event that something is not done correctly when sending SMS commands or using the Mobilly app or the Mobilly account balance is coming to an end;

Notifications to alert the Mobilly app users are provided free of charge. On the other hand, customers who use Mobilly services by sending text messages are using a paid service.

4) mandatory response and transaction notifications requested by the parking lot owner.

The mandatory response and transaction notifications required by the service provider are a paid service.

The fee for individuals is 0.11 Eur, for legal entities - 0.13 Eur (VAT inculded) and this amount is charged from the Mobilly account balance.

If you have any further questions, call 1859 or 22001859.

If you happen to forget to pay for your parking space, don't worry - you can do it within 72 hours of leaving it.

To make a post-payment for the zone you have been in, visit the website www.mpay.lv, enter your car number and follow the instructions! Remember, payment can be made within 3 days of using the parking space.

Currently, the service is available in more than 50 parking spaces:

333 – Sports complex 333
ADE – Augusta Deglava street50
ART – Brīvības street 110
AUD – Audēju street 12
AUG – Shopping center Augusts, A.Saharova street 30
BBK – Brīvības avenue 301
BK – Barons Kvartāls, Cēsu street 31
BKR – Biķernieku street 98
BKUS – Children's Clinical University Hospital
DEPO – Mārupe, Lielā street 2
DIT – Cietokšņa street 60, Daugavpils
DS – Daugavas stadium, Augšiela 1
DV8 – Pildas street 15
EBU – E.Birznieka Upīša street 22
GD – Ganību dambis 17a
GE – Ģertrūdes street 111
GN – Ganu street 5
IS – Īslīces street 7
ITK2 – Itas Kozakēvičas street 2
KB – Kronvalda boulevard 3
KES – “Albatross”, Ķesterciems, Engures novads
L57 – Lāčplēša street 57
LIB – TC Lība
LKK – Kauguru street 6
LSPA – Brīvības avenue 33
M25 – Mežciema street 25
MAV – Daugavpils, Aveņu street 26
MBC - Mūkusalas business centre
MBCC – Mūkusalas Business Centre parking garage
MEZ – Meža street 1/3
MOGO – Brīvības avenue 335
MP – Prūšu street 2
NIC – Nīcgales street 34a
OLI – Shopping centre Olimpia, Āzenes street 5
OP – Augusta Deglava street 7
PIL – Alūksne, Pils street 64
PRU – Prūšu street 22a
R2S – Rīgas 2.hospital, Ģimnastikas street 1
RG – Galleria Riga, Dzirnavu street 67
RIO – Jelgava, Rīgas street 53b
SA – Skolas street 7
SIC – International Exhibition Center Ķīpsala
SKY – S/C Sky&More, Duntes street 19a
SM – Saharova street 14
SN – Sniega street 9
ST26 – SC Stirnas centre, Stirnu street 26
T13 – Tallinas street 13
TA – Tallinas street 95
TER – Tērbatas street 83a
UNA – Ūnijas street 18
VSC – Volvo sports centre
Z13 – Jelgava, Zvejnieku street 13
ZEMG – Jelgava, Rīgas street 11 (Jelgava ice hall)